Utilizing empathy, strong communication and organization skills to instruct teens and adults how to throw & trim on the pottery wheel. I create and adjust the curriculum to meet the skill level and needs of my students by using critical thinking: analyzing, evaluating, and then translating my student observations to a more intuitive and well-rounded ceramic arts education.

Effectively supervised day-to-day front-end operations of a ceramic arts facility with over 1200 customers every 6 weeks.Managed and led a team of 25 employees while continuously updating protocols and operation standards during periods of rapid growth while managing the day-to-day operations and maintaining the yearly budget.Grew company's sales from 200K/year to 2.3 million/year through marketing and product development, staff training, a strong focus on the customer experience, and the creation and sustentation of a sales strategy and funnel for new & existing customersImplemented ambitious customer satisfaction and sales goals, growing our base from 50 returning customers in 2015 to over 300 in 2020. Worked with the Marketing Director to to move the company's entire e-commerce site to ShopifyUtilized Shopify’s KPI’s to adjust and focus sales and marketing strategies, growing sales by $70k in 6 monthsHired, trained, and mentored new employees from marketing director to front-end staff on customer service, retention, and expansion.