- Assist with game day operations including the execution of themed events, the fulfillment of game-day promotions, and the setup / breakdown of in-venue signage and hospitality suites for visiting clients.- Work alongside general manager, partnership services coordinators, and business development managers to document specific events and in-game sponsorship displays for proof of performance (POP) reporting.- Maintain detailed hospitality suite guest logs for internal tracking and input POP data, documents, and photos into the team Google Drive for end-of-contract performance review with client sponsors.- Work in office for specific projects and initiatives such as social media and broadcast POP capturing as well as set up/management of activation material.

- Ensured a quick and seamless onboarding experience for clients starting with handover from sales- Drove adoption and retention of core solutions by providing post-sales guidance and initiatives directly to customers- Managed a portfolio of customers and interacted directly with customers via phone or email to promote overall customer satisfaction- Ensured that customers derived maximum value from their investment in Qlik Solutions and utilized all of their licenses- Developed a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Qlik solutions and associated business benefits to address their needs- Managed and collaborated inter-departmentally to resolve at-risk customer escalations- Followed scalable processes designed for all PIMO (Plan, Implement, Monitor, and Optimize) phases- Provided or scheduled activation/product training and conducted customer check ins to identify opportunities to expand relationships- Maintained an elevated level of influence over the customer lifecycle through and post renewal- Used CRM tool Totango to document and track all customer activity- Built strong relationships for business planning with extended teams- Responded to partner and customer inquiries in a professional and prompt manner- Built strong customer relationships for repeat business- Shared lessons learned with the Education team to improve the Onboarding Hub and overall Onboarding experience- Shared survey and check-in results with Digital Team to ensure creation of material that customers need- Assisted in training and onboarding of new hires by allowing them to shadow real-time internal and external calls, offer feedback on their own calls, and provide helpful documentation/resources

- Created and followed budget based on sales plan and inventory turnover objectives- Developed class and style plan based on category strategy and sales ratios- Previewed footwear showings with vendors and created seasonal assortment- Conducted weekly floor resets- Executed markdown strategy based on turn and margin objectives- Handled all special customer orders and managed order shipments/arrivals- Managed Open to Buy- Championed apparel product training to RRC/DRC team and customers- Lead footwear sales on showroom floor as member of RRC/DRC sales team- Managed and adjusted to changes in footwear supply chain for the store as a result of COVID-19- Connected with third party consultants through data visualization and analytics to better understand inventory flow and buying patterns - Planned and helped carry out objectives and projections that lead to a 60% store growth rate in 2021- Sold over $132,000 in product sales during my time at the company

- Market store products to customers, communicating extensively to identify needs and conduct through assessments to ultimately find the correct shoe- Use interpersonal skills to listen and speak to prospective customers and any questions they have- Receive ongoing training to understand details involved with each product - Speak with brand representatives to understand product attributes and performance benefits- Represent the store at community events and collaborate with local businesses to build company awareness- Exemplary knowledge and experience with the RICS POS system involving regular transactions, product returns, discounts and sales, and various other features- Experienced and knowledgeable with the Fleet Feet corporate rewards app for returning customers- Also involved with cash management, transaction processing, opening/closing store, and inventory control- Involved in basic training of new employees- Basic knowledge of Fleet Feet's eCommerce order fulfillment system

- Contributed to articles regarding the latest news and results in collegiate cross country and track and field- Worked online/communicated with fellow contributors to schedule and divide work to be published- Analyzed statistics with fellow writers about certain athlete's times and results- Spoke with brand representatives and interviewed athletes about brand news and athlete training

- Created graphics for the pregame lineup and division standings.- Captured photographs of fans, players, and stadium during the game.- Developed entertaining and high-energy videos that played throughout the game and on social media.- Posted and designed engaging social media content to promote future games.- Gained considerable experience in the use of Adobe Photoshop and Premiere for numerous creative projects.