- Supervise the bar inventory, order supplies, and ensure stock levels are maintained.- Create and update drink menus, including specialty cocktails and other beverages. - Ensure drinks are prepared and served according to quality standards.- Train bartenders and other staff in drink preparation, customer service, and responsible alcohol service.- Recruit, train, schedule, and manage bar and operations staff.- Ensure excellent customer service, handle customer complaints, and feedback.- Oversee maintenance of bar equipment and facilities to ensure they are in good working condition.- Develop budgets, monitor expenses, and optimize costs without compromising quality.- Negotiate with suppliers, manage vendor relationships, and ensure timely deliveries.- Coordinate with other departments (like catering, technical, and marketing) to ensure seamless event execution.- Work closely with event planners and clients to understand their requirements and preferences.- Coordinate logistical aspects such as setup, layout, and staffing for events.- Address any operational issues or emergencies during events promptly and effectively.- Ensure compliance with health and safety regulations, including sanitation standards and food safety.- Manage licenses and permits required for serving alcohol and hosting events.- Prepare regular reports on sales, expenses, and customer feedback for management.- Maintain records of inventory, staff schedules, and other relevant documentation.- Develop and enforce standard operating procedures for the bar and operations staff.- Create and implement promotional activities to attract more customers.- Analyze customer feedback and implement improvements based on suggestions and complaints.- Provide ongoing training to staff to enhance their skills and knowledge.

-Creating partnerships with brands/influencers for digital marketing across platforms like Instagram, Facebook, Youtube and Blogs.-Creating all of the Visual Art/Graphic Designs & Ads for the company in the Digital Platforms.-Manage all of the Social Media Platforms: Facebook, Twitter, Instagram, Youtube.-Content Generation from Photoshoots to videos for events, marketing, sales, groups and weddings.-Creation of a content calendar in which we specified the guidelines for content across all platforms and made a manual to specify how to do it.-Editing all of the generated content and distribution on all platforms.-Ad Placement online, paid and organic.-Manage all of reviews and complaints online and onsite ( TripAdvisor, Expedia, Google ).-Follow up with complaints and requests for guests in the hotel and follow up with respective departments.-Creating strategies for organic review and comment generation by guests for better placement on digital platforms such as TripAdvisor.-Analysing data from social platforms to improve and grow our pages organically ( better posts, times, audiences, SEO ).-Managed a team of 4 people including the hotel Concierge.-Developed and trained a team of concierge to be able to work on digital platforms and answer all of the guests needs ( E-concierge ).-Study and analyse data on traffic to our sites and comparing metrics to competitors to find out areas of opportunity.

- Book in delegates for events and add the into the system we managed for proper organisation.- Managed accounting for the company on all fronts, bookings, refunds, invoices, credits, etc.- Organised all of the events for the company from coming up with the idea for the events, to the planning and execution of it.- Delegate with all suppliers and venues spaces for proper coordination of the events.- Direct interaction with delegates.- Hired trainers and set them up for different topics to teach in seminars.- Booked speakers into the conferences and followed up with any requests that they might have had.

- Plan and communicate effectively to all departments the expressed need of the customer. - Plan program with clients months prior to the events.- Direct communication with clients through-out the sale point to the actual program in regards of any doubts.- Ensure all catering options/menus are presented to the customer accurately & effectively - Direct interaction with guests. - Responsible for meeting planning, set up and execution. - Ensure that all appropriate communication for upcoming business is complete and distributedin a timely manner to the management team. - Work with the service staff to guarantee customer satisfaction. - Work closely with vendors to ensure that the client’s needs and special requests are met.- Run and operate with a team full program for in-house clients.

- Assist the conference/banquets team in the completion of any in-house program.- Fullfil clients wishes in regards to the program.- Supervise events by checking every detail corresponding to each department ( F&B, Banquets, Stewards, Conference Services ).

- Assist the conference service manager in every need.- Review and block venues/function spaces for events.- Make and generate every Banquet Event Order for events.