Conor Feeney Email & Phone Number

As a Business Development and Key Account Manager at Masterlink Logistics, I focus on driving business growth through the acquisition of new clients and the management of key accounts, delivering customized logistics and supply chain solutions across various sectors. My role blends strategic planning, client relationship management, and cross-functional collaboration to ensure operational excellence and client satisfaction.Key Responsibilities & Achievements:Business Development: Led efforts to identify and pursue new business opportunities, expanding Masterlink Logistics’ market presence Developed and executed targeted sales strategies to engage and convert high-value prospects into long-term clients.Key Account Management: Managed relationships with major accounts, delivering tailored logistics solutions that met each client’s specific needs. Oversaw contract negotiations and provided ongoing support to ensure client retention and satisfaction.Tailored Logistics Solutions: Collaborated with clients to design and implement custom distribution strategies, optimizing supply chain efficiency from warehousing to last-mile delivery. Delivered end-to-end solutions that reduced costs, improved delivery times, and increased customer satisfaction.Cross-Functional Collaboration: Worked closely with operations, IT, and customer service teams to align logistics strategies with client expectations. Ensured smooth project execution, on-time deliveries, and seamless communication throughout the process.Revenue Growth: Contributed to a increase in annual revenue by expanding existing client relationships and securing new contracts. Consistently exceeded sales targets and key performance indicators (KPIs).Client Retention: Focused on building long-term relationships with clients by regularly assessing their needs, providing performance reports, and proactively resolving issues. Market Insights: Provided valuable market intelligence and competitor analysis, contributing to

Ireland

As a Customer Success Manager at Channel Mechanics, I play a pivotal role in driving excellence in customer relationships and satisfaction. My responsibilities include working closely with key strategic enterprise-level clients to maximize the value of our solutions, deliver exceptional service, and ensure smooth onboarding experiences for new customers. My responsibilities include:✓ Executive-Level Engagement: I actively engage with executive-level stakeholders within our enterprise accounts, forging strong relationships and aligning our solutions with their strategic goals. This collaboration resulted in increased customer loyalty and retention.✓ Account Management Excellence: I champion initiatives to enhance our account management processes, ensuring that customer needs were met promptly and efficiently. This led to improved customer satisfaction and operational efficiency.✓ Upselling and Expansion: Leveraging data analytics and customer insights, Successfully identify upsell and cross-sell opportunities within our client base, contributing to revenue growth and expanded partnerships.✓ Seamless Onboarding: Taking the lead in creating and refining our onboarding processes for new customers. By providing comprehensive guidance and ensuring a smooth transition, we enhanced their initial experience, setting the stage for long-term success.In my role as a Customer Success Manager, I consistently deliver on our commitment to customer success, fostering strong relationships, driving tangible business outcomes, and ensuring that every new customer's journey began with a seamless onboarding experience.

Ireland

Interact with customers to provide and process information in response to inquiries, concerns, and requests about the software. Technical assistance. Gather customer’s information and determine the issue by evaluating and analysing the symptoms. -Diagnose and resolve technical and software issues. -Ensure all cases are resolved or escalated to the appropriate team in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs.-Stay current with system information, changes and updates. -Software testing. -Work closely with the Customer Success Team and the Development Team to ensure quick resolutions of issues.

Managing forecasting/ order management/ negotiation/ age of stock/ billing of orders. - Processing sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements.- Creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements.- Invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting.- Managing customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.- Liaising with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer requirements.- Applying operational excellence tools and techniques to continuously improve our processes and eliminate waste.- Also a part of the sensory panellist team in Coca-Cola where we verify the quality of our vast range of products