Conor Hamilton Email & Phone Number

Wokingham, England, United Kingdom

• Working with Hornbill Sales team to successfully increase new customer logos. • Working with Hornbill Customer Success team to successfully expand customer accounts. • Owning and managing the Hornbill POC processes• Creation and management of a Hornbill demo environment• Assisting requirement definition and acceptance testing for new Hornbill features and functions• Discovering / procuring / implementing an RFI solution (Loopio) within Hornbill to help us manage RFI / RFP responses. • Helping with customer consultancy projects as needed, including: o onboarding new customerso customer requirement gathering o workflow creation / system configuration o customer 3rd party integration setupContinually expanding industry and tech knowledge, including adding ITIL v4 certificate to existing ITIL v2 & v3, and PRINCE2 certification

South Ruislip, England, United Kingdom

My primary focus when I arrived at Hornbill was to work with on-premise Hornbill customers to demonstrate the value of migrating to the cloud-native Hornbill platform released in 2015, and then to facilitate their migration. The majority (80%) of on-premise customers had successfully migrated over to the cloud within 5 years of my arrival.Once that job had been completed, I became the technical lead on solution selling to new business and existing accounts on the Hornbill native cloud platform, focusing on areas such as:* IT Service Management* HR Case Management* Supplier Management* Document Management* Timesheet Management* Project Management* ITOM* Governance Risk & ComplianceResponsibilities include:* RFI / RFP management* Supporting marketing activities and events* Managing demo environments* Supporting Sales with product demonstrations* Supporting POC's* Providing Development feedback:> Defining Requirements> Acceptance Testing> Product Documentation> Customer Support Forum

Bracknell

Visiting Clients across Europe and streamlining their services according to best practices such as ITIL

Visiting Clients across Europe and streamlining their services according to best practices such as ITIL

Visiting Clients across Europe and streamlining their services according to best practices such as ITIL

Providing specialist IT recruitment services to multi-national blue chip organisations. Currently heading the telecommunications division. I started working on the Credit cards and Payments division at Spencer-Rose. After a hugely successful start within the industry I utilised my existing expertise to create and lead the Telecommunications division here at Spencer-Rose. I am currently increasing my client base as I am already working with several global telecoms companies to fulfill their IT recruitment needs and I feel we now have the capacity to grow and expand.