- Developed an at home education program that opened an additional stream of revenue.- Created standards for retail sales techniques, seeing an increase of about 15% year over year in retail coffee sales.- Assist in social media strategy and content creation. - Manages inventory and ordering processes from vendors to maintain optimal stock and product availability.- Leads a team to deliver top-level customer service and ensure customer retention.

- Supervised cafe operations, ensuring cleanliness, organization, and an efficient workflow.- Handled opening and closing duties, as well as handling cash deposits and money orders.- Played a key role in training new baristas, imparting best practices and overseeing their onboarding process, resultingin a cohesive and skilled team.

- Communicated with authors on both editorial and administrative matters. - Meticulously copy-edited selected submissions to meet publication standards, maintaining accuracy and clarity.- Assisted in budgeting and planning.

- Led research into Chinese industrial policy’s effect on intellectual property risk for foreign firms operating in the domestic Chinese market. - Created a novel research framework identifying 100+ articles or government documents and reviewing 10+ years of macroeconomic data. - Considered the effects of Chinese cybersecurity legislation on intellectual property rights for foreign companies.- Presented results to executives who incorporated my findings into their daily work with clients. - Wrote a document summarizing my findings in detail for distribution to managers and clients. - Prepared my manager for prospective client meetings by building profiles of firms from Europe and the United States in the automotive, healthcare, and other industries with turnaround times of less than 24 hours.- Demonstrated strong time management skills, consistently meeting deadlines set by myself and my supervisor.

- Efficiently processed passport applications, improving processing time by 50%.- Documented my process to ensure the success of future interns.