- Managed end-to-end international assignment processes.- Provided expert guidance on relocation polices and benefits, customised to meet the unique needs of high-profile clients and their assignees.- Coordinated comprehensive relocation logistics, including household goods shipments, destination services, and expense management.- Served as the primary point of contact for VIP customers, overseeing all aspects of international relocation activities in strict adherence to the client's relocations policies. - Supported team member's professional growth through weekly chairside meetings to review and strategize caseload, service evaluations and other reporting.- Conducted thorough training sessions on client policies for new hires and delivered refresher training to existing team members to maintain compliance and service excellence. - Managed file allocations, ensuring equitable distribution and efficient handling of assignments initiated by clients.- Managed daily contact report to monitor team communication with all customers according to the specified contact frequencies set by the clients, ensuring high-touch service delivery.- Submitted policy edits ensuring the client policies in company database were up to date and aligned with client expectations.

- Prepared and reviewed appointment of agent contracts for agents and developers ensuring termswere fair for all parties.- Liaised with a number of stakeholders including high end developers, marketing, and legalpersonnel as well as prospective buyers.- Created, implemented and managed quarterly and yearly marketing budgets for multiple projects.- Managed an extensive CRM database across multiple projects.- Produced daily, weekly & monthly reports for agents & developers.- Coordinated & created online & print marketing for multiple projects.- Planned & organised client and stakeholder events for multiple projects.- Data analysis & feasibility reporting relating Brisbane real estate and developments.- Created and published online listings for Realestate.com.au & Domain.com.au.- Created & sent weekly and as required EDMs to database of over 11,000 clients.- Headed & ran weekly projects update meetings.- Minute taking for developer & stakeholder meetings.- Appointment setting.- Data entry across multiple projects.- Monthly and as needed invoicing.

- Managed extensive CRM database for 2 high end sales agents.- Produced daily & weekly reporting for agents & developers.- Liaised with a range of stakeholders including developers, potential buyers, marketing, and legalpersonnel.- Managed & organised daily schedule of 2 sales agents and project display suite.- Coordinated and created print & online marketing.- Created online listings for Realestate.com.au & Domain.com.au.- Minute taking.- Data entry.

- Liaised with customers utilising the 'Customer Sales Experience' to effectively obtain all requiredinformation needed for their holiday.- Arranged travel components through a combination of wholesalers, hotels, suppliers and otheragencies.- Successfully utilised TUD, Galileo, and Sabre reservation systems to book flights and manage flightchanges and cancellations.- Assisted customers with urgent travel requirements under high pressure situations such asbookings, last minute changes, flight schedule changes or cancellations.- Received product training for a range of tour companies, wholesalers, airlines, and cruise companies,in order to sell the correct item to the customer.

- Worked closely with a senior sales agent to create the best campaigns and promotions to assist withconnecting her to the community.- Used Adobe Photoshop, Adobe Illustrator and Canva to create marketing collateral.- Assisted with sales of property by conducting open home & private inspections.- Liaised with buyers and sellers.- Created marketing collateral for all listed properties.- Events planning and coordination.

- Prepared and processed contracts of sale and listing documents.- Created vendor reports for updates on the sale of properties.- Produced weekly prospecting letters to obtain new clients for sales agents.- Utilised exceptional customer service paired with sales & rentals knowledge.- Arranged meetings for all office employees.- Answered incoming phone calls - transferred or assisted as required.- Kept reception and general areas immaculate.

- Provided exceptional customer service and rentals knowledge for clients and customers.- Processed rental applications.- Followed up outstanding rent arrears and lease renewals with tenants.- Created all adverts for available rental properties for the agency.- Implemented an electronic database and begun converting all hard copy files into electronic format.

- Provided exceptional customer service and rentals knowledge for clients and customers.- Processed rental applications.- Booked inspections for customers.- Managed property keys by utilising a key sign in/out system.