● Interface with business users to assess opportunities for technology and/or process improvements.● Design, develop, and deploy low-code solutions where possible to meet user needs.● Perform ad-hoc research and analysis to support enterprise IT projects.⇨ Key Accomplishments:★ Designed and developed the first ever chatbot implemented at Montgomery County using Zammo.ai, a low-code solution built on the Azure Bot Framework.★ Created Power BI dashboard to quantify and track quality of chatbot interactions, enabling business owners to analyze user conversations.★ Created a Power BI dashboard to visualize employee training engagement, which included creating custom reporting and implementing an automated ETL process to refresh the data daily.★ Designed and developed multiple Microsoft Power Platform apps for internal use.

Lead business analyst on a business intelligence and analytics contract that focuses to democratize Medicare and Medicaid data for the Centers of Medicare and Medicaid Services (CMS) through the use of ETL processes and state-of-the-art business intelligence tools.As a well-rounded and tech-savvy business analyst, I also function as a data analyst, UX/UI designer, and QA analyst to support the agile development team.⇨ Key Accomplishments:★ Partnered with the CMS Innovation Center to design and implement dashboard reports (dossiers) to support analysis of several innovative Medicare cost-saving models, including: - Most Favored Nation Model - Part D Senior Savings Model - Part D Payment Modernization Model★ Designed and created a COVID-19 dashboard (dossier) which became the focus of a presentation series aimed at promoting data democratization and self-reporting capabilities within the CMS environment. Each month, I contributed to monthly presentations by demonstrating new and relevant features to 200+ attendees.★ Increased user experience through thoughtful and uniform design.★ Educated the development team on Section 508 accessibility guidelines and accessibility testing methods. Created helpful resources for developers, testers, and end users to ensure that all deliverables were in compliance.

● Regularly interface with a large Leidos software development team to create and implement healthAlign, Maxim's custom health promotion platform.● Use agile methodology to deliver fast, incremental value, first releasing an MVP version of healthAlign to an initial group of clients and then scaling functionality to accommodate a larger client base.● Interact directly with external clients and various third-party vendors as needed to ensure successful implementations and integrations.● Perform various tasks as needed to ensure a quality product: requirements elicitation and documentation, functional testing and user acceptance testing, bug reporting, prioritization of product work, building and training a support team, UI/UX design, form development, and more.⇨ Key Accomplishments:★Met with medically-trained SMEs to understand and document complex clinical requirements in a clear, concise manner. Tested numerous permutations to ensure the system delivered accurate results and clinical interpretations to end users with the goal of detecting and raising serious health concerns.★Designed and created the form used by physician's to record the patient's results. The carefully designed structure of the form to be programmatically read (via OMR), data ingested into the system, and results displayed within the patient's portal.★Vital to establishing and implementing the support process, call center system, and best practices to ensure a great customer experience.★Used UX/UI skills to develop several mockups and wireframes which were implemented into the product.★Consolidated various system reports and disparate data to deliver clean, concise KPIs in a visual dashboard report to be supplied to external clients, as well as internal business and IT leadership.★Leading complex integration effort with LabCorp, a large national provider of lab services. This integration allowed healthAlign to send and receive secure HL7 messages between the two entities.

● Use project management principles to define scope and drive projects to completion. Ensure tasks are scheduled, resources are aligned, and risks and issues are addressed accordingly to prevent delays. Communicate progress and schedule changes to project team and business stakeholders.● Document requirements and work with technical team to design solutions to improve service levels and productivity.● Perform systems configuration activities in support of business sales and operational needs. Design, develop, and implement reports and stored procedures.● Conduct systems test planning and execution as needed to ensure requirements are met.● Troubleshoot technical and user issues relating to business systems.★ Projects include: sunsetting legacy systems and converting business to new ERP system, SOV upload and property rating applications to reduce manual data entry and enable business users to quote faster and more efficiently.

● Serve as the liaison between the customer community and the software development team.● Elicit functional requirements using interviews, analysis, meetings, business-process descriptions, and scenarios and produce various artifacts (use cases, user stories, diagrams, mock-ups/wireframes, etc.) as needed to communicate information to both technical and non-technical colleagues.● Evaluate information gathered from multiple sources, reconcile conflicts and distinguish user requests from underlying true needs while keeping the project goals and stated scope in mind.● Decompose high-level information into details and abstract low-level information up to a general understanding.● Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.● Ensure requirements are met by participating in the Quality Assurance (QA) processes.

● Part of a newly formed team with the purpose of developing and standardizing company-wide best practices while also creating a centralized mode of communication on company performance and metrics.● Identified, created and implemented a methodology to streamline the weekly profit summary processes so that a single person is able to perform the tasks of four to five employees in a more automated, accurate and standardized manner.● Gained knowledge of intracompany business lines in order to perform expanding job responsibilities and became a key point of contact across business units.● Created and developed dashboard reporting which aided in consumption of monthly data as viewed by executive leadership.

● Gathered quantitative information to prepare weekly financial estimates as well as monthly income statements.● Tracked and allocated expenses via general ledger adjustments.● Performed ad hoc data analysis as a service to both headquarters and branch office managers.● Tracked and monitored KPIs and performance goals and communicated trends in sales, cost of goods sold, gross profit, operating expenses, net income, and accounts receivable.

● Served as the corporate liaison of billing and collections for a large branch office located in Indianapolis, IN.● Accurately processed weekly revenue for more than 100 homecare patients. Created reports to record, track, and communicate weekly revenue changes.● Reviewed all clinical documentation for compliance and completeness and confirmed proper authorization for all homecare services provided.● Created and submitted claims to third party payers according to the latest account contract. Monitored short-paid and denied claims and took appropriate action to ensure proper reimbursement within a timely manner.

★Top performer for revenue audited and processed on Central flu team.

Evaluated acute toxicity and radioprotective efficacy of various classes of potential radiation countermeaseure agents. Performed optimization, dose reduction factor, and mechanistic studies for advancement to higher animal models.★ Maintained experimental data, performed statistical analysis to identify significant trends and findings, and created graphical representations which were published in scientific journals.