Con Papadopoulos Email & Phone Number

Melbourne, Australia

In 2014, ZOAK Solutions was appointed by the Australian Communication and Media Authority (ACMA) to a seven year contract as the new national numbering provider. ZOAK Solutions successfully built, delivered and continue to support the technology for Australia’s registry of telephone numbers.Key tasks included initial workshops with the client and building relationships with all stakeholders. Working closely with the development team during the software build phase. Presentation of solutions to various high level stakeholders including the ACMA and large Carriage Service Providers (CSP's) such as Telstra and Optus.As a Business Analyst for Federal Government projects my responsibilities include but are not limited to:- Act as a conduit between our client and the development team, ensuring IT solutions meet real business needs.- Deliver high quality user stories and analyse to the definition of ready. Define story acceptance criteria based on Behaviour Driven Development (BDD) given-when-then format.- Develop end-to-end 'AS IS' and 'TO BE' processes to support system changes for new and existing products.- Liaise with developers and quality analysts to ensure business requirements are delivered to acceptance at the end of each iteration and during UAT(User Acceptance Testing).- Accurately capture and track defects/enhancements as they arise, assign the priority of resolution against business value.

Melbourne, Australia

- Joined AusRegistry after returning from Sydney - initially working within the Production Support team, proving support to all .au accredited Registrars and working with the Australian Domain Administration (auDA).- Strong knowledge of auDA domain name policies, covering all open .au Domain Names, including: .com.au, .net.au, .id.au, .asn.au and .org.au, and restricted government (.gov.au) and education Domain Names (.edu.au).- Assisted Registrars with .au accreditation and integration between Registrar / Registry systems.- Analysis of EPP log files to identify connectivity issues between Registrar systems and the Registry.- Participated in the launch of the world’s first new gTLD, شبكة. (‘web’ in Arabic and pronounced “dot shabaka”) in October 2013. - Assisted new gTLD Registry Operators with enabling their new Generic Top Level Domains (gTLD’s) such as .melbourne, .sydney and شبكة. (pronounced “dot shabaka” in Arabic, meaning network of web).- Performed various operation tasks to onboard Registrars onto the new gTLD Registrar platform.- Participation in ICANN industry groups regarding new gTLD policy and processes.

Melbourne, Australia

- Document and implement test plans, assist the write up of user stories by defining use cases.- Involved in coordination of User acceptance testing and UAT defect triage processes.- Assist in identification and review of functional and non-functional requirements during discovery phase and during development.- Create and maintain project related documentation, test against documentation as part of the definition of 'Done'.- Run showcases to demonstrate new functionality to stakeholders, collect and collate feedback.- Led testing efforts between ARI Registry Services and the IBM Trade Mark Database (TMDB) to become the first back end Domain Registry provider to receive accreditation with the TMDB (one of ICANN's contractual requirements for all new gTLD's.

Sydney, Australia

- Moved to Sydney to provide continual support to the affected Distribute.IT client base relating to the June 2011 acquisition by the Netregistry Group. Following a network breach that took Distribute.IT offline. http://www.netregistry.com.au/blog/distribute-it-customers-helped-by-netregistry-groupe28099s-acquisition/- Facilitated the migration of 4,000 Distribute.IT domain name and hosting resellers across to a new platform including shared hosting and dedicated hosting infrastructure to prepare for the launch of the TPP Wholesale reseller program. https://www.tppwholesale.com.au- Management of client facing support pages and coordinated bug fixes and enhancements, working as the conduit between the support and development teams.- Ongoing training to new and existing employees across domain names and hosting including the new TPP Wholesale platform and Distribute.IT legacy systems, porting across business processes and distributing knowledge to the team.

Melbourne, Australia

- Provided global phone and email support to resellers and their clients including our retail brand clients across areas of domain names, web hosting, co–location, dedicated and virtual servers, outsourced support, SSL certificates and online SMS.- Worked with a team of four support staff, handled the assignment of support requests, fortnightly team meetings.- Worked with both Plesk and cPanel hosting control panels and also WHMCS Integration to support resellers setup domain name and hosting product offerings for their clients.- Assisted resellers with API integration and development across the Distribute.IT product suite, including domain names, hosting, SSL certificates and online SMS services.- Facilitated various hosting migrations, from external providers and also the consolidation of resellers clients from shared hosting environments to virtual dedicated server (VDS) solutions.- Provided advice to resellers regarding domain portfolio management and hosting solutions.

Bachelor Of Business Information Systems

Advanced Diploma Of Computer Systems Engineering