Con Pazios Email & Phone Number

Melbourne, Victoria, Australia

As the Head of IT Operations with EBOS Group, I am responsible for the strategic planning, implementation and ongoing management of the IT landscape across EBOS’ 36 businesses across Australia and New Zealand including servers, cloud, networks, service desk, end user compute, incident & change management, asset management & procurement.Responsibilities• Member of the EBOS Group IT senior leadership team reporting directly to the Group CIO.• Management of infrastructure, service desk, incident management, change management, assetmanagement and procurement teams.• Management of commercial vendor negotiations and service delivery relationships.• Monthly reporting to C-level execs and board for project tracking, system uptime, incidentmanagement, operational SLAs and KPIs.• Strategic 5 year roadmap covering infrastructure and end user compute including presentationsfor C level & board executives.• Governance, risk and compliance of all IT Operations systems across the Group.• Management of IT Operations opex/capex budgets and expenditure tracking & forecasting.• Project deliverables based on business demands and internal IT projects including strategicroadmaps, project planning, resource & capacity planning as well as budgetary ROI tracking.• Creation and adherence to all IT Operations policies, standards and procedures.• Disaster recovery and BCP planning with business and Group IT teams.Achievements• Due diligence, IT assessments and business integrations with Mergers and Acquisitions team for 9 acquisitions across Australia and NZ.• Rebuild of IT landscapes and environments for 16 business units across Australia and NZ.• Restructure and expansion of IT Operations teams including KPIs, goal setting and trackingacross Australia and NZ.• Onboarding & engagement with key vendor partners both onshore and offshore.• Establishment of new strategic roadmap and phased implementations.

Melbourne, Australia

As the Asia Pacific IT Manager, I am responsible for all of STA Travel's IT budgets & expenditure, technological strategies, infrastructure and support teams across Australia, New Zealand, Singapore, Thailand and the U.S.A.Working closely with all levels of the business ranging from CEO, MD, Directors, Management, Sales and Support staff, it is my responsibility to ensure that our technological directions and platforms align with STA Travel's business requirements and are delivered on time and on budget.Responsibilities:• Member of APAC & U.S.A Executive Teams for divisional management and steer• Member of the internal Executive & Global Business Partner Team• Budget management across APAC & U.S.A• Management of high performance infrastructure engineers and desktop support engineers• Team culture and performance management including mentoring and performance reviews • Management of global infrastructure and systems• Vendor management and commercial negotiations• Security compliance and audits to conform with PCIDSS security frameworks• Certifying technical solutions offered by the business.Achievements:• Member of the internal “Executive & Global Business Partner Team” to strategically roadmap our 5 year business growth strategy including further international expansions and potential acquisitions and joint ventures.• Reduction in IT expenditure of 10.7 million dollars through vendor negotiations and system consolidations which was reinvested in to product and marketing initiatives, resulting in a key business growth of 7%.• Key driver of digital transformation initiatives and projects to increase productivity, reduce costs as well as improving the customer journey through multichannel touchpoints such as chat, phone, email and social media.

Melbourne, Australia

As the Infrastructure Team Leader, I was responsible for the alignment and integration of Salmat and it’s subsidiaries as well as the strategic direction & delivery of new technologies that transformed Salmat’s business.Responsibilities:• Reporting to National Infrastructure Manager• Management of infrastructure engineering teams which specialized in VMWare, SANs,Exchange, AD, DHCP, DNS, Backups etc.• Supporting Desktop, Networks, Systems, Project Management teams in the business• Team culture and performance management including performance reviews etc• Certifying technical solutions offered by the business• Capacity planning and tracking of IT Infrastructure• Vendor management and procurementAchievements:• Architecture and implementation of infrastructure in to emerging markets in other countriesincluding New Zealand, Malaysia and Philippines• Architecture and implementation of Salmat’s “@Home” contact centre model based on Citrixtechnologies to allow contact centre staff to perform their roles remotely• Security compliance and audits to conform with PCIDSS security frameworks• Architecture and implementation of Active Directory migration where I successfully delivered theproject ahead of schedule and 250k under budget• Transformation of 75% of all IT servers to a virtualisation platform for improved ROI• Architecture and implementation of disaster recovery and business continuity plans to ensure thebusiness continued to operate in the event of a disaster.• Architecture and implementation of new technologies such as VMWare, Citrix, web & emailfiltering etc

Melbourne, Australia

As the systems administrator I was responsible for the implementation, administration and maintenance of the server, desktop and network environments.Responsibilities:• Reporting to Chief Financial Officer• Implementation and administration of Exchange, AD, DHCP, DNS, Backups etc.• Desktop support including user account creation, OS & Application deployment etc • Certifying technical solutions offered by the business• Capacity planning and tracking of IT Infrastructure• Vendor management and procurementAchievements:• Enterprise Resource Planner (ERP) systems used to plan orders, stock of raw materials,manufacturing schedules, delivery schedules for all of our products.• Implementation of fingerprint biometric payroll system that greatly improved payroll accuracy• Architecture and implementation of Active Directory migration• Implementation of standardised server and desktop operating environments across all platforms• Architecture and implementation of security technologies including network firewalls, web & emailfiltering as well as regular security audits of the estate to comply with our ISO certifications.• Replacement of network infrastructure improve productivityTechnologies• Microsoft Azure Cloud Services• Amazon AWS Cloud Services• Microsoft Office 365 (Office, Email, OneDrive, Sharepoint etc)• Microsoft Active Directory & Services (AD, DNS, DHCP etc)• MPLS, SDWAN network infrastructure• Okta Multi-factor authentication• VMware ESXi• Citrix XenApp• Microsoft SCCM• Windows Server 2012/2008/2003• Exchange migration to Office365 & Google• MS SQL (2008 & 2012)• Dell & HP Server & Storage• Palo Alto & Cisco Firewalls• Cisco & Meraki Networking (Routing/ Switching/Wireless)• Cisco & Cloud based telephony (Head Office/Retail/Call Centre) • Commvault & Backup Exec backup solutions

Melbourne, Australia