Prep records, forms, and other documents for scanning. Review scanned image for quality. Index files according to company standards.

Oversaw execution of opening and closing procedures to desired standard.Covered daily business requirements with well-organized schedules and properly delegated assignments.Cross-trained staff in secondary roles to expand operational diversity.Enforced safety procedures and monitored compliance.Developed and implemented records management policies and procedures.Oversaw document classification, scanning, and indexing.Oversaw maintenance and organization of electronic and physical records.Supported users by expertly coordinating access and resolving technical issues.Facilitated Records Certification process of reviewing and updating a comprehensive records retention schedule based on CCUL guidelines.Implemented disaster recovery plans for critical records protection.Monitored records budgets and allocated resources as needed.

Classify, scan, index, and verify Credit Union and customer documents using a high-volume commercial scanner (Kodak Ngenuity 9000series and Kodak i400series).Assisted in developing training materials for new employees and facilitated training sessions.Utilized tools and resources to resolve customer inquiries or prepare correspondence.Mentored junior team members by providing guidance on best practices and professional development opportunities.Implemented process improvements to increase efficiency and reduce costs.Trained staff in job roles, business policies and industry best practices.

Managed and revised digital copies of operational policies and procedures, while organizing them within a centralized shared drive to facilitate seamless accessibility.Ran and provided workload and exception reports to various departments to ensure smooth workflow and timely completion of projects.Prepared monthly client PowerPoint presentations for senior management reporting on status and performance of foreclosure files.Designed, created, and updated process flow charts and foreclosure timelines for multiple West Coast states.Maintained the firm's printable contact lists to provide to clients

Prepped and organized routes to ensure proper and timely delivery of medications, supplies, and equipment throughout Southern California. As dispatcher, ensured couriers gave the best quality of service to customers

Organized, maintained, and documented data for seven engineering areas for Boeing 747-400 illustrated parts catalog.