Conrad Buttigieg Email & Phone Number

**Holiday Homes Manager - Ensuring Memorable Getaways**As a seasoned Holiday Homes Manager, I am dedicated to delivering unforgettable vacation experiences for guests while maximizing property owners' returns. With a proven track record of success, I excel in orchestrating seamless operations, optimizing occupancy rates, and fostering positive guest relations. My expertise lies in overseeing every facet of holiday home management, from property maintenance and staff coordination to marketing strategies and revenue growth.**Job Responsibilities:****1. Property Operations Management:**- Efficiently manage day-to-day operations of multiple holiday homes, ensuring all properties are well-maintained, clean, and fully equipped.- Conduct regular inspections to uphold high standards of cleanliness, functionality, and safety across all properties.- Coordinate with maintenance staff, housekeeping teams, and vendors to promptly address any repair or maintenance needs.**2. Guest Experience Enhancement:**- Create and maintain an exceptional guest experience by ensuring seamless check-in and check-out processes, timely responses to guest inquiries, and personalized attention to their needs.- Collect and analyze guest feedback to identify areas for improvement and implement strategies to enhance overall guest satisfaction.**3. Revenue Generation:**- Develop and execute pricing strategies to optimize occupancy rates and revenue, taking into account market trends, demand fluctuations, and competitive analysis.- Implement effective upselling and cross-selling techniques to maximize revenue per booking.**4. Marketing and Promotion:**- Craft and execute comprehensive marketing plans to increase property visibility and attract a steady stream of potential guests.- Utilize online platforms, social media, and other digital marketing channels to promote holiday homes and engage with a broader audience.

Malta

Acquiring cleaning contracts through network Interviewing and hiring staff for open positionsProviding feedback to employeesLiaise with on-site Building Managers and Concierge staff on matters that require attention with respects to cleaning operationsFacilitate budget planning for smooth flow of operationsManage the on-site cleaners to ensure highest quality cleaning standards are being maintained across all sites and all employees are presentable in company supplied uniformsAdminister and implement Work Health and Safety Policies as is required.

United Arab Emirates

Presenting Real Estate Opportunity to end userMaintain contact with Real estate agent network Identify, Qualify and offer Real Estate acquisition opportunity to end userConduct site visits to qualified clients

United Arab Emirates

- Acquire fresh property listings for prospective landlords / sellers- Consulting and advising owners & investors of the right time to buy and sell for maximum return on investment- Actively prospecting for new business using proven and modern techniques- Keeping up to date on market trends and knowledge- Meeting & outperforming company targets- Shortlisting property viewings for clients' needs/expectations

Business Bay, Dubai, United Arab Emirates

- Acquire fresh property listings for prospective landlords / sellers- Consulting and advising owners & investors of the right time to buy and sell for maximum return on investment- Actively prospecting for new business using proven and modern techniques- Keeping up to date on market trends and knowledge- Meeting & outperforming company targets- Shortlisting property viewings for clients' needs/expectations

Malta

Monitor and analyze deposits requests Customer interaction and analysisInvestigate flagged or alerted customer accounts through various software platformsReview and approve KYC documents.Identify, review and analyze suspicious gaming activities.Verify and approve withdrawal requests.Block and unblock customer accounts in accordance with procedures and guidelines.Provide internal and external consultations on customer account status.Compile daily reports with specific day to day trends.Actively awareness to see gaps in procedures and processes for risk reductionAct as a point of escalation to other departments within the company .Actively review and monitor VIP client accounts for risk limitation

Attard

Maintain knowledge of real estate law, local economies, housing laws, and types of available loans,financing options and government programs.Generate lists of properties for sale, their locations and descriptions, and available financing optionsObtain agreements from property owners to place properties for saleMonitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.Compare a property with similar properties that have recently sold, in order to determine its competitive market price.Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales.Generate lists of properties for sale, their locations and descriptions, and available financing options, using computers.

Gzira

Ensure smooth operations of shop at all timesMeet and greet walk-in clients interested in using a service or product.Ensure workshop has all necessary equipment to operate.Delegate jobs to technicians.Attract potential clients by answering product and service questions; suggesting information about products and services.Responsible for cash register.Ensuring customer experience is at the highest quality level and directly address and de-escalate all customer complaints.Prepare and issue technical reports depending on client requirements.Achieve monthly sales target by directly selling products or service.Create and maintain client information up to date information in database,Follow up with clients on job status.Respond to email and Facebook inquires.Respond to inbound calls/make outbound telephone calls to clients.Issue out end of probation reports.Provide sales training to new customer service executives.Ensure technician targets are being achieved.Approve annual leave of all employees.

Supervising call center- Ensuring call center has the necessary hardware to operate successfully and staff requirements are being addressed at all times.Workflow distribution- Distributing work to a team of 40 customer service advisers and ensuring productivity of each individual.Ensuring inbound,outbound calls,chats and emails relating to customers are being handled successfully.Team leading-Directly responsible for a group of 10 customer service advisers which consists of various activities mainly:Ensuring individual and team targets are being met,Creating a personal development plan for each individual to address any performance gapsSwapping requested shifts between team membersFeeding back the team's quality for any given monthFeeding back monthly and yearly key performance indicatorsMotivate individual and team by providing bonuses to top performersCommunicate via email any required updatesDevelop team members through delegating work which could result in improving any team member's ability to become a better employee.Issuing out corrective action where necessaryIssue out end of probation reportsMaintaining and ensuring Policies and procedures are being followed in the call center at all timesMinute taking-taking minutes in any required scenarioCall escalations-Taking responsibility with escalated calls that cannot be handled directly by the customer service advisers.Recruiting new Customer service advisers through interviews and workshopsOrganize team building eventsCoaching customer service advisers on any performance gapsAnswering queries to the customer service advisers regarding policies and procedures etc

Issuing out short term loan requests to new and existing clientele based within the United Kingdom on a target basis in a multi cultural environment.Provide a professional experience to customer queries through Inbound, outbound calls, emails and an online chat service.Maintaining a high level monthly quality score.Collecting and negotiating payment terms for defaulting clients.Maintaining a high level targeted files worked.

First Diploma In Computing

O Level, English Language And Literature/Letters

Neuro Linguistic Programming Practitioner, Master Course

A set of rules and techniques proposed for modifying behavior in achieving self improvement, self management, and more effective.