Conrad Campbell Email & Phone Number

Led user research and analysis to identify pain points and opportunities for improvement in the user experience.Created wireframes, prototypes, and visual designs using Sketch and Figma to communicate design solutions. Conducted usability testing and analyzed feedback to refine designs. Conducted user research and created personas to inform design decisions. Designed wireframes and prototypes using InVision and Figma. Created high-fidelity visual designs. Conducted usability testing and analyzed feedback to iterate on designs.

Orlando, Florida Area

• Increase revenue through the selling and bundling of reservations, suite types and auxiliary commodities• Resolve customer inquiries, providing professional assistance to potential and existing guest on call at an exceptional rate• Evaluated and disaggregated data required to process transactions and operated multiple corporate applications accurately and effectively

Sunny Isles Beach

• Execute daily client-centric activities with utmost care and integrity to assure confidentiality by securing guest information• Collaborate with multiple department managers via email or call to resolve customer concerns• Recorded information on company internal systems relating to day-to-day work• Managed security access systems for new and existing personnel

Miami/Fort Lauderdale Area

• Served high volume guest by checking in and out in an efficient manner to provide guest satisfaction.• instructed variety of group fitness classes.• Performed multiple tasks simultaneously while providing quality service• Supported management by training new employees on correct working procedures• Awarded Employee of the Month for strong work ethic seeking creative ways to solve guest problems

• Generated revenue by retaining personal contact information of clientele to maintain customer loyalty• Maximized purchases by strategic placement of products and managed proper merchandise display • Ensured clients expectations are exceeded in every aspect of their visit

Miami/Fort Lauderdale Area

• Utilized the elevated levels of sales and service to maximize sales performance• Built and maintained repeat clientele; utilized client book• Collaborated with team members to meet sales goals

Miami/Fort Lauderdale Area

Meets or exceed the goal of processing 120 units per hour while ensuring all merchandise is stocked in a quick, orderly and accurate manner.Maintain a clean and organized sales floor and stock room that meets both visual and operational standards.Ensures markdowns, price changes and damages are accurate and completed within the time frames given.

Cybersecurity, Cybersecurity

Bachelor Degree, Hospitality Administration/Management

Activities and Societies: BS in Hospitality and Tourism Management