Conrad Cormier, M.Ed. Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Full build and delivery of new employee onboarding and training from 50 to 200 employees
• Management of employee benefits and payroll
• Co-facilitation and configuration of client accounts during implementation and client success meetings
• Co-leadership of company culture committee

Vancouver, Canada Area

• Participated in an organization-wide Learning Needs Analysis
• Partnered with SME's to gather content and develop learning for both F2F and virtual delivery
• Converted dry technical content into demo videos, flow diagrams, and quick reference guides
• Facilitated sessions such as Onboarding, Technical Training, Leadership Skills, and Lunch & Learns
• Acted as L&D Business Partner between HQ and 1 of 3 facilities

Vancouver, Canada Area

• Taught Business Communications to international students seeking Canadian work experience
• Collaborated with directors and faculty to gather resources and best practices for new courses
• Developed course textbook, slides, assessments, and activities from pre-determined course outline
• Utilized Moodle (LMS) to deliver course content, assess student learning, and export training results

Vancouver, Canada

• Following a gap analysis, evaluated curriculum content and pedagogical methodologies to identify improvement areas and opportunities to expand
• Deconstructed a lecture-based curriculum to create a more engaging learner-centered experience with modern multimedia, practical simulations, project-based evaluations, and field-trips
• Coordinated curriculum development efforts of a team of instructors
• Observed and evaluated peers by using a dialogic Management By Objectives approach
• Launched a student and staff awards program to boost morale and build community
• Delivered workshops on Business Communication, Organizational Culture, Leadership, Marketing, HR

Shenzhen, Guangdong, China

• Established, developed, and managed a communication training program for 2,000 IT helpdesk agents
• Led a team of internal and external trainers in designing, delivering, evaluating, and revising our curriculum to meet the training needs of Customer Service and IT Departments
• Interlocked with account executives to understand service requirement updates and prepare knowledge transfer and staff training to mitigate risks
• Established service improvement plans for critical accounts, implemented relevant training, and monitored KPIs until client sign-off
• Interviewed applicants for key client-facing positions in critical accounts
• Performed test-calls and monitored live calls to design job-aids and scripts for customer service teams

Shenzhen, Guangdong, China

• Led a team of 20 volunteers in managing a $300,000 annual budget for company social activities
• Organized an annual banquet for over 2,000 employees and sports games for 5,000 employees
• Oversaw vendor negotiations, contracts, and payments, as well as event planning and execution
• Designed and edited the first IBM Club digital newsletter to promote staff events

Huizhou, Guangdong, China

• Taught English Writing, English Rhetoric, and Western Culture to class sizes of up to 40 students
• Conducted pre and post-module assessments to measure students’ learning and adapt my instructional methodologies to increase student success
• Developed additional educational materials to boost student interest in learning

Chaozhou, Guangdong, China

• Taught Oral English to children ages 8-18 as well as adults in the foreign trade industry
• Participated in summer camps as camp instructor and leader
• Delivered demo lessons, speeches, and performances to prospective students

Chaozhou, Guangdong, China

• Taught Oral English, Writing, and Communication for Foreign Trade
• Designed pre and post-training assessments to measure students’ improvement in oral English
• Counseled students in preparing for recruitment fairs and job interviews
• Actively participated in students’ extracurricular activities and events
• Voluntarily tutored French to advanced students of the Foreign Languages Department

Moncton, NB, Canada

• Conducted telephone interviews in English and French to measure television and radio audience ratings, as well as customer satisfaction on behalf of a wide variety of large corporations.(Numeris was formerly BBM Canada)