Conrad Marquez Email & Phone Number

• Execute air/ground international voice communications• Collaborate and coordinate with Air Route Traffic Control Centers to ensure voice communications are established with pilots using standard phraseology• Conduct on-the-job training for new hires and serve as point of contact to address their questions and concerns

• Supervised, managed, and coordinated shift of airport agents for multiple contracts• Reviewed shift reports; analyzed and reviewed operational activity• Conducted briefings and ensured they were communicated effectively and efficiently with staff

• Selected from a pool of 22,000 applicants to train at the FAA academy• Passed multiple skill assessments related to prioritization, planning, decisiveness, and problem solving in addition to government-level security background checks and medical clearances

• Developed and cultivated strong customer relations/retention; provided direct customer relations support as liaison between international airline and Aviation Port Services• Managed a team of 25 employees in different positions ranging from customer service agents to flight operations personnel• Contributed to recruiting, interviewing, and hiring efforts to service the operation; maintained cross-training of staff members and monitored mandatory training schedules

• Trained new hires and existing personnel to meet the station's ramp and operational needs• Maintained and managed all employee training records to ensure they were all up to date• Organized and ran training classes in both a classroom and hands-on environment• Demonstrated solid project management and organizational skills by ensuring 60 employees were up-to-date and compliant with training materials

• Supervised a team of 20 employees to ensure tasks were completed within established company standards• Conducted preventative maintenance on ground service equipment• Maintained a “safety first” environment at all times during operation• Ensured work orders for ground service equipment were completed in an efficient and timely manner

• Marshaled aircraft on-ramp, including directing, towing, and parking while staying in constant communications with operations, flight crew, passenger service, and other ground personnel to ensure on-time departure• Maintained a safe and secure ramp environment at all times and ensured proper use and maintenance of all ground service equipment (GSE)• Serviced aircrafts as needed including lavatories, potable water, and cabin grooming

• Properly loaded and unloaded aircraft in a safe and timely manner• Worked efficiently when grooming aircraft cabins for on-time departures• Complied with airline guidelines and safety procedures to ensure high levels of customer satisfaction• Conducted “walk-arounds” each and every time aircraft arrived and departed

Bachelor Of Science - Bs, Aviation

Minor, Business