Conrad Roos Email & Phone Number

South Africa

Formulate the IT Disaster Recovery Strategy, plan and execute recovery exercises, address risk areasUnderstand Business Application Impact and map the application roadmap accordinglyDevelop an engagement roadmap with Business and IT stakeholders for Data Protection and Privacy Information Security Policy Development and ManagementManage the audit engagement with IT stakeholdersDrive 3rd party Risk Management in the Group, define policies, procedures and roadmap

Tfg Head-Office

As an IT Senior Manager, Conrad influences the end to end IT infrastructure requirements of TFG. As a strategic player within the TFG business he has successfully implemented a wide range of IT technologies and service processes, whilst ensuring operational efficiencies and mitigating any risks to the business. He plays a key role in planning and managing activities across multifunctional teams.This includes:• Leadership and implementation of the company’s storage and backup IT… Show more As an IT Senior Manager, Conrad influences the end to end IT infrastructure requirements of TFG. As a strategic player within the TFG business he has successfully implemented a wide range of IT technologies and service processes, whilst ensuring operational efficiencies and mitigating any risks to the business. He plays a key role in planning and managing activities across multifunctional teams.This includes:• Leadership and implementation of the company’s storage and backup IT infrastructure. Formalise and implemented the infrastructure storage and backup strategy.• Drive, own and manage the TFG Disaster Recovery Exercises (DREs). Liaising with key business stakeholders, Security and Audit teams to mitigate risk and ensure recoverability of business-critical systems.• Managing the operations of TFG's data centres. Formulating, implementing and maintaining data centre standards according to best industry practice and company standards and policies.• Sourcing, negotiating and managing various outsourced IT vendor contracts and SLA’s. (this includes multi-million Rand contracts with T- Systems, IBM and Microsoft, including AWS and Azure clouds).• Managing the infrastructure service delivery function. Improve ITIL processes and services across multiple teams.• Leading a team of 4 technical specialists and a Service Delivery Manager.• Managing multi-million Opex and Capex budgets per annum.• Influence and motivate teams across various functions. Show less

Tfg Head Office

This was a new initiative and included leading and managing the teams and processes to achieve the departmental objectives.• Project Management witin the Infrastructure departmentService management within the Infrastructure department (aligned to the Service Management Centre)• ITIL implementation and guidance• Defining and implementing processes for continual service improvement• Working across the ICT Infrastructure (data base, server, storage, network, mainframe and… Show more This was a new initiative and included leading and managing the teams and processes to achieve the departmental objectives.• Project Management witin the Infrastructure departmentService management within the Infrastructure department (aligned to the Service Management Centre)• ITIL implementation and guidance• Defining and implementing processes for continual service improvement• Working across the ICT Infrastructure (data base, server, storage, network, mainframe and telecommunications) to plan, deliver, support and improve ICT services.• Managing vendor contracts and SLA’s. Show less

Tfg Head Office

Conrad was promoted the Department manager in Jan 2003.His responsibilities included:• Formulating and driving the implementation of the server strategy for the group. This involved major system upgrades and changes.• Managing a team of 8 technical server support engineers• During April 2003 to March 2004, managed the Infrastructure Network Department consisting of one manager and 3 network engineers• Active Directory administration and support• Remote support using… Show more Conrad was promoted the Department manager in Jan 2003.His responsibilities included:• Formulating and driving the implementation of the server strategy for the group. This involved major system upgrades and changes.• Managing a team of 8 technical server support engineers• During April 2003 to March 2004, managed the Infrastructure Network Department consisting of one manager and 3 network engineers• Active Directory administration and support• Remote support using Citrix• Internet and Firewall security administration and support• Supporting the Exchange email environment• File Server, various applications and Print support• Managing the anti-virus across all head office and remote servers• Formulating, testing and implementing high availability solutions: load balancing servers and SQL cluster serversHe was also a key role player in driving the head office migration program from Novell Netware to Microsft during 2002 to 2004. Show less

Tfg Head Office

Conrad joined TFG as server support engineer.His key responsibilities were:• Implementation and support of the Novell Directory services, Border manager (firewall) and Novell Zenworks (for automated desktop application deployment)• Implementation and support of Windows servers and Active Directory• Supported Microsoft Exchange, SQL and various Firewalls• Internet security and managementHe played a critical roll to ensure TFG’s server infrastructure was Y2K… Show more Conrad joined TFG as server support engineer.His key responsibilities were:• Implementation and support of the Novell Directory services, Border manager (firewall) and Novell Zenworks (for automated desktop application deployment)• Implementation and support of Windows servers and Active Directory• Supported Microsoft Exchange, SQL and various Firewalls• Internet security and managementHe played a critical roll to ensure TFG’s server infrastructure was Y2K compliant.He successfully rolled out Windows95 and upgraded the Netware server environment for the 5 TFG regional and collection offices, including 2 distribution centres. Show less

Western Cape, South Africa

Conrad joined the Durbanville Municipality in 1996 as network administrator. He was responsible to manage the end-to-end desktop, server and network environment. This included negotiating with vendors when procuring new ICT equipment. Formulating and managing IT tenders.When Durbanville became part of the City of Tygerberg (now the City of Cape Town), his duties further extended to include:Project management, administration and the roll out of server and desktop infrastructure for the… Show more Conrad joined the Durbanville Municipality in 1996 as network administrator. He was responsible to manage the end-to-end desktop, server and network environment. This included negotiating with vendors when procuring new ICT equipment. Formulating and managing IT tenders.When Durbanville became part of the City of Tygerberg (now the City of Cape Town), his duties further extended to include:Project management, administration and the roll out of server and desktop infrastructure for the City of Tygerberg’s new facilities.• Providing first- and second-line server and desktop support for 600+ users• Ad hoc reports to management – regular meetings, incident management Show less

Western Cape, South Africa

Always keen to learn (having computer skills since 1989) Conrad completed his first IT qualification in Pascal Programming during 1994. He was passionate to pursue an IT career. While he continued part-time studies towards his Novell Netware CNE, he quickly became involved in assisting with desktop support at the Naval Armanent Depot in Simon’s Town, where he was based on contract until 1996. During that time, he also started to support the Novell Netware servers and backups for that… Show more Always keen to learn (having computer skills since 1989) Conrad completed his first IT qualification in Pascal Programming during 1994. He was passionate to pursue an IT career. While he continued part-time studies towards his Novell Netware CNE, he quickly became involved in assisting with desktop support at the Naval Armanent Depot in Simon’s Town, where he was based on contract until 1996. During that time, he also started to support the Novell Netware servers and backups for that environment. Show less

Western Cape, South Africa

Interesting, Jan 1993 was the last compulsory national military service intake. Conrad knows he was fortunate to be part of this well-disciplined and structured environment. Apart from getting the fittest he’s ever been, it taught him “esprit de corps” realising the power of teamwork. Mind over matter was part of his daily life.

Security+, It Security, Security+ Certificate

Aws Certified Cloud Practitioner, Information Technology, Certificate

Certificate, Information Technology, Microsoft Azure Foundation Certificate

Certificate, Information Technology, Cdcp Certified Data Centre Specialist

Certificate, Information Technology, Itil 3 Foundation Certificate

Certificate, Information Technology, Prince2 Practioner Certificate

Certificate, Information Technology, Itil Ict Infrastructure Management Certificate

Certificate, Information Technology, Itil 2 Foundation’S Certification

Certificate, Business, Certificate In Retail Management

Diploma, Information Technology, Pmbok Diploma In Is Project Management

Certificate, Information Technology, Certified Novell Engineer: Cne 3,4,5 And Groupwise

Certificate, Information Technology, System Analysis And Design

Certificate, Computer Programming, Pascal Programming

Matric, High School, National Senior Certificate