Conrad Homer Email & Phone Number

Hillsboro, OR

• Responsibilities include triage and prompt resolution of helpdesk tickets via ServiceNow, emails, phone calls, and drop-ins for on-site, domestic and international staff of 500+ employees.
• Systems supported – Microsoft SCSM and ServiceNow ticketing system, deskside and remote Windows XP/7 OS support, MS Office 2003/2010/2013, VMWare, PC imaging from disc, USB, and PXE boot configurations, desktop.
• Customer Support & Satisfaction – Achieved a very high level of customer satisfaction, particularly in more challenging and unusual instances, as testified by frequent expressions of appreciation.
• Pro-active activities consistently completed well ahead of required delivery timescales.

Portland, Oregon Area

Developed, administered and supported a highly mixed-vendor, multiple LAN/WAN windows PC/server and OpenVMS Mainframe environment; multiple DNS; DHCP, PBX, Routers, switching, comms strategies, redundancy/failover, clients, Medical Billing application, Ground-up development of HL-7 data interchange system. Server upgrade/migration.

Copenhagen, Denmark

Installed, configured, administered and supported Network infrastructure, servers and operating systems, LAN/WAN/PABX switches.

Swindon, United Kingdom

Provided 2nd and 3rd line support for the Intel range of network products: Hubs, Switches & Routers to Distributors and End-Users.

Exeter, United Kingdom

Provided NT "Guru" consultancy role. Rationalised and redesigned Enterprise Domain Structure; account policies; securities and permissions; file and print services. Netware integration/server conversion.Designed and implemented intranet.Upgrade rollout project to 18 remote sites.

Bristol, United Kingdom

Managed a team (12) providing 24/365 support to all technical facets of Outsourcing Telemarketing Company at 3 sites. Supported Windows PCs & servers, VAX/VMS Clusters, LAN, PABX/Voice services, Telemarketing CTIDesigned and imlemented Enterprise Domain, migrated users.Design and Project Management for creation of expansion call-center. Project delivered.

Bristol, United Kingdom

Provided Tech Support for Windows client/server, Netware, Microsoft Applications, Telemarketing CTI.

Bristol, United Kingdom

Managed a team (5) providing 24/365 support to Commercial Telemarketing Company; Windows client/servers, VAX/VMS clusters, network infrastructure, Aspect ACD, GPT PABX, Telemarketing CTITechnical Project Management of company premises relocation - total budget £400K: Design of Computer Room, Network infrastructure, wiring infrastructure. Project delivered.