Joanna Conrad Email & Phone Number

Greenwood, IN, US

East 38th St. Branch

East 38th St. Branch

• Develop program service plans relevant to patron population, in alignment with strategic plan goals, and using demographic data available from SAVI.
• Plan, prepare, implement, and present programs, creating or obtaining necessarily materials, scheduling presenters.
• Create strategic partnerships with community organizations to bring their services to patrons through programs. Represented the branch at the Latino Roundtable and HOPE Team meetings.
• Assist with weekly transfers, holds pull list, purchasing, weeding, shelf-reading, and shifting; create book displays and brochures. Staff circulation desk when necessary.
• Staff the reference desk, answering reference and reader’s advisory questions, assisting with computer use.
• Occasionally serve as person in charge when managers are out of library.

Create Word document transcripts of focus group audio recordings in specified format, returned by email to clients.

Greenwood, IN

• Assisted librarians with program planning, implementation, and presentation, including weekly or monthly ongoing programs, library-wide events.
• Contacted and scheduled speakers and presenters for programs, Author’s and How-To Fairs.
• Created or obtained necessary program materials.
• Created book displays, bulletin boards, and reading lists. Maintained computer class schedule. Updated web pages.
• Maintained and purchased for the 400 and 800 Dewey ranges of the print collection. Maintained new book collection.
• Staffed the adult reference desk, answering reference and reader’s advisory questions, assisting with computer use.

Rochester, NY

• Set up new clients on Taxpay service. Verified completeness of forms. Entered required information into specialized database. Prepared documentation for scanning.
• Acted as liaison between Indianapolis payroll branch and corporate Taxypay Department. Responded to inquiries from payroll representatives and/or clients.
• Researched past payments for proof of compliance. Resolved or escalated payment issues, utilizing specialized resources to locate past payments, in response to client or tax agency inquiries.
• Made workflow efficiency recommendations to management. Served on procedure manual revision and update team.
• Processed manual tax payments. Ran reports, bulk printed checks and labels, stuffed and addressed envelopes.

Master’S Degree, Library And Information Science

Bachelor'S Degree, Creative Writing

Creative writing major, poetry concentration. However, upon graduation, I plan to enter the SLIS program and earn a master's in library.

Associate'S Degree, Library Technical Assistant, Payroll And Bookkeeping Certificates, 3.5

Activities and Societies: Dean's List