Providing People & Culture Services:- HR Advisory & Strategy- High-Performance Cultures / Culture Assessments- HR Operations- Performance Management- M&A Integrations- Employee Experience- Career Pathing & Competency Model Development

Senior Leadership Team Member | Led the people strategy function, fostering a high-performance, values-driven culture to attract, develop, motivate, and retain professional services top talent.- Senior Leadership Team: Guided and directed the organization from a people operations perspective to achieve its goals and objectives.- Team Management: Formed, managed, and developed the people and culture team. - Employee Experience: Responsible for the entire employee lifecycle from recruiting and onboarding to exit, ensuring a seamless and supportive journey across multiple countries/regions, including, the US, Canada, Europe and APAC.- Culture Leadership: Guided the leadership team through the process of setting forth the core values, behaviors and the purpose of the organization, and outlined the requirements for success in a high-performance, consulting services environment. - Core People Operations: Recruiting, compensation/rewards and recognition, payroll processing, benefits administration, time and attendance, compliance management, employee relations, policies and procedures, employee data management, HCM systems, employer of record (EOR) providers, employee self-service and HR analytics. - Performance Management: Evaluated and set clear performance expectations focused on goals, utilization and teaming ability. Used the 9-box performance management tool. Instilled a culture of feedback.- Learning and Development: Oversaw the development of a career pathing matrix which combined both the required skills and knowledge, and alignment with Uptima’s core behaviors of: curiosity, stewardship, team player (humble, hungry and people smarts) and grit.

As a Director of Consulting Services, Conrad was the culture and organizational change management (OCM) practice lead and supported business development nationally.Initiatives/Achievements:- M&A: Led change and culture integration during M&A, including a culture assessment and integration activities for the Sense Corp acquisition to improve retention and engagement.- Agile Transformations: Conducted a number of culture assessments for CGI customers using culture and climate tools such as the Organizational Culture Inventory (OCI) and the Organizational Effectiveness Inventory (OEI) which were used to inform the implementation plans, so as to improve process and system adoption.- Employee Experience Improvement: Assessed a number of CGI business unit's culture and climate with OCI and OEI, resulting in refined purpose and mission statements, core values, job redesigns and improvements in career pathing, communication, and training.- OCM Methodology: Created a standardized OCM methodology and playbook for CGI customer projects across the US, incorporating a cultural perspective.- Change Management Strategy: Led the change management strategy, design and planning for the global ERP replacement at WD-40 and the change readiness assessments and communication plans for MSA Safety's global Salesforce CRM implementation.

Instrumental in the profitable, organic growth of a global software company from $5 to $23 mil USD and from 20 to 82 people. Initially joined as the marketing manager then transitioned to head of operations and currently director of operations with a culture and people ops focus. Serve on the Senior leadership team responsible for leading LEAN operations, learning & organizational development and culture & wellness across our 4 global regions and the long-term strategic planning processes and execution.Excel4apps was acquired by insightsoftware in October 2018 with private equity backing from TA Associates.Awards and honors include: 2018 Best Places to Work Winner ; 2017 & 2018 TECH 50 Finalist for Culture Leader of the Year ; 2018 FedEx Ground Pittsburgh Corporate Challenge Champion.Plan, direct and coordinate the Global Operations (Salesforce.com), IT & Learning & Organizational Development (L&OD) functions. Improve performance, productivity, efficiency and profitability through the implementation of effective processes, solutions and strategies. Drive our Purpose (Software People Love), Vision, Core Values & awesome CULTURE throughout the organization.

Responsible for the management and execution of global sales & marketing operations and related business processes within Salesforce.com & connected 3rd party products (Pardot, FinancialForce.com etc) & IT operations.

Responsible for all online marketing programs, SEO and PPC campaigns. Salesforce.com administration and support of marketing initiatives across the global regional offices.

Project management of the MatchCraft PPC platform implementation and the new ThomsonLocal.com search infrastructure projects.

Responsible for client acquisition and engagement, proposals, project documentation, and end to end project management and planning of all projects from simple brochureware sites to large complex ecommerce solutions. The management of both on shore and off shore design, development and SEO resources and the setup and maintenance of all search engine optimisation (SEO), pay per click (PPC) and social media campaigns.

Responsible for the project management, account management, business analysis and online marketing (search engine optimisation & pay per click advertising) for a number of websites and web applications.

Responsible for the project management, business analysis and management of development teams in India and the UK for a portfolio of applications within Avaya and GS1 UK. Projects varied from support and maintenance of existing web applications to project management of new web applications and the provision of consultancy skills around content management systems.

Main responsibility was the management of a number of projects using Prince 2 methodology. The projects involved both the development of web applications for the Plumtree portal and the migration of a number of legacy intranet sites to the content management system, Interwoven Teamsite. Other responsibilities included managing internal and external clients, developers, RAD workshops, 3rd party suppliers, business case, qualification documentation, project planning, financials and ‘risks & issues’ logs.

Primary responsibilities were the business requirements, project planning, management of technical resources, content security requirements and design for an intranet portal for the EMEA region built on Documentum and ATG.

Responsible for scoping projects, business case documentation, managing the design, build and delivery of all web projects into the portal and the technical infrastructure. Other responsibilities included business analysis, experience design, technical specifications, management of 3rd party designers/developers and content providers, taxonomy documentation and search engine optimisation (SEO).

Responsibilities during this period included business analysis and project management of a number of websites and online banking applications which included Generale Bank, now Fortis / Ageas.

Initially hired to gain experience throughout the entire corporate bank via the training programme I finally joined the internet banking division as a business analyst where responsibilities included the research and analysis of the latest online banking technologies and process design, creation of business requirements documentation and the testing and roll-out of these changes.