Conrad Fox Email & Phone Number

San Francisco, California, US

San Francisco, California, US

Surpass quarterly revenue targets and comply with CX SLA’s while exceeding NPS expectations. Oversee 10 direct reports and 3 delegated reports in-office as well as remotely. Identify root causes of CX pain points by synthesizing closed loop feedback. Coordinate and chair CX Department meetings for 200+ attendees monthly.Key Accomplishments: - Spearheaded.

GB

Acted as interim Store Manager after promotion of prior SM to multi-unit role. Governed performance of 12 direct reports in collaboration with SM. Steered from the front on the sales floor and established achievable sales goals while maintaining accountability for $5MM in annual trade. Key Accomplishments:- Attained promotion from Flagship Sales Supervisor.

GB

Delivered oversight to sales and clientele initiatives for 10-person menswear department of global flagship store.Key Accomplishment:- Recognized as top seller for highest-volume US store within one month of joining team with individual contribution representing 20% of total with department averaging $2.5MM yearly.

Oversaw end-to-end operations pertaining to company financials and payroll. Managed orders, transportation, and rentals in partnership with vendors. Collaborated with the director and creative team on short and long-term projects. Organized auditions, drafted press releases, advertisements, and promotional materials. Licensed theatrical and music works.Key.

New York, New York, US

Coached new team members on best practices of sales and floor standards. Planned and executed sales promotions and campaigns. Developed sales projections while tracking and assessing key performance metrics. Handled and mitigated customer complaints regarding products and services.Key Accomplishment:- Exceeded set sales targets and KPIs in high-volume.

New York, NY, US

Led store operations in tandem with SMs in three boutiques, two in DC and one in The Hamptons. Administered and reported on day-to-day operations. Oversaw recruitment and training of staff and orchestrated performance reviews. Supervised and maintained appropriate store inventory levels.Key Accomplishment:- Executed successful launch of new DC flagship.