Conrado Silva Email & Phone Number

• Estimating disasters and restoration projects, such as floods, fires, trauma and crime scenes among many others.
• Used Xactimate to estimate insurance claims. Including condominium claims for property managers. Proficient in using Xactanalysis, Encircle, DocuSketch and PSA.
• Planning and managing projects in a wide variety of settings, residential or commercial, experience in small and large losses.
• Elaborating scope of work based on site inspections, engineer's and consultant's reports, following regulations and codes.
• Elaborating reports, negotiating project goals and milestones, quality assurance, and setting clear expectations.
• Managed resource allocation, outsourcing, cost control and different trades to restore properties.

Kitchener, Canada Area

• Mitigation of water losses, fires, and other disasters. Drying various types of materials and structures, including the different remediation methods and restoration.
• Asbestos, Mould, and Biohazards identification, assessment and treatment according to EACC guidelines and regulations.
• Collection of various sample materials for testing, to determine contamination levels.
• Joint Health and Safety Committee Representative, responsible for conducting workplace inspections, elaborating reports and recommendations for improvements.

São Paulo SP

• As a Corporate Training Instructor, trained over 150 employees in 13 months to provide effective customer services in banking products and best practices.
• Designed, developed and delivered corporate training to employees to promote bank products, such as loans, credit analysis, financing, investment advising, insurance, and retirement plans.
• Training planning, Booking, logistics support, material and content organization.

São Paulo SP

• Strong team management experience
• Recruitment and onboarding processes
• Customers portfolios management and advising
• Fraud analysis, security and legal compliance
• Banking and financial products;
• Loans, credit analysis, financing, investment advisor, insurances and retirement plans.

São Paulo SP

• In the span of 7 months became a Customer Service Supervisor, managing the customer experience from the marketing of banking products to the front desk customer service team and the professional appearance of the branch.
• Responsible for effectively managing talent acquisition, hiring, onboarding, performance evaluation and dismissal processes for internships and apprentices.
• Earned strong client management skills to enhance the customer service experience, including visual layout planning and maintaining.

Zehrs - Kitchenr

• Learned baking skills, preparing different types of breads (Italian, French, Buns, Paninis, Cheese, WW, Multigrain, etc.) from the dough to the final baked product.
• Specialized in Donuts baking and topping (Maple, Pecan, Hawaiian, Bacon, etc.), including Apple Fritters, Long John and Eclair’s.
• Garlic, cheese bread and bruschetta production. As well as baguettes and cookies baking.
• Slicing, packaging, labeling, inventory and order control, plus all the bakery routine, complying with sanitary and health standards.
• Organization and maintenance of shelves, displays and showcases, checking for accuracy of prices, stock levels, expire dates, temperatures, etc.

São Paulo E Região, Brasil

The Fator Consultoria is a company specialized in training and professional development.

Londrina PR

• Conducted research on billing and fraud through the collection of field data.
• Performed Health & Safety training for an Accident Prevention Committee.
• Elected to employees' committee.

• Provided professional customer services via telephone.
• Instructed Sales Agents and Supervisors in corporate training sessions.
• Assisted with the implementation of a new billing system.
• Contributed to two pilot-projects which were implemented to a 2,000 employees.

Ontario College Graduate Certificate, Human Resources Management/Personnel Administration, General

Developed abilities based on the best practices within HR field, such as Talent Acquisition, Performance Management, Learning, Career.

Specialization, Business Strategy And Entrepreneurship

A business-oriented program, review of strategies, marketing approaches, also dedicated to entrepreneurship understanding.

Bachelor Of Management, Business School

Business and Administration program

Fixed Rates

Fixed interests rates portfolio management, term structure of interest rates, public and private bonds.

Stocks Market And Monetary, Financial

Stocks Market, bonds, term structure of interest rates, financial instruments and main banking products.

Education record

Activities and Societies: A short-term course to acquire advanced Microsoft Excel skill.