Conrado Morlan work email
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Conrado Morlan personal email
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Program Manager with extensive experience delivering complex IT projects across Agile, SAFe, Waterfall, and Hybrid environments, I specialize in Agile Transformation, strategic project portfolio alignment, and business-technology integration. I have driven programs for diverse industries throughout North America, Latin America, and Europe, achieving outcomes.• I coached 4 Agile teams, increasing delivery efficiency by 25% and improving team satisfaction scores by 15% within 18 months.• I delivered 30+ finance, logistics, transportation, and retail IT projects, managing budgets up to $10M and teams of 50+ professionals.• I established a PMO and governance framework for regional programs in 50 countries, reducing operating expenses by $5M and cutting approval times by 40%.• I presented 25+ keynotes and lectures to audiences of up to 1,000 professionals in the US, Mexico, Costa Rica, and Spain.Skills:- Project Scheduling and Planning - Budget Management- Risk Management- Resource Allocation- Stakeholder Management and Engagement- Scrum, Kanban, SAFe, or Agile frameworks.- Waterfall Methodology- Data Analysis and Reporting - Contract and Vendor Management- Performance Metrics (KPIs, OKRs) and Reporting- Technical Tools and Platforms - Knowledge of platforms like JIRA, JIRA Align, AzureDevOps, Confluence, MS Project, MS Teams, Planview- Compliance and Regulatory - IT Systems Integration- Facilitation Techniques- Backlog management, prioritization methods (MoSCoW, WSJF), and road mapping.- Coaching and Mentoring- Conflict Resolution- Training and Development- Systemic ThinkingIf you’re seeking a results-driven project manager with a global perspective and proven track record, let’s connect!
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Agile LeadAmerican AirlinesPlano, Tx, Us -
Agile Coach (Agility Lead, Vp)Jpmorgan Chase & Co. Jun 2022 - Jun 2024New York, Ny, Us• Supported Agile Transformation efforts, coaching 4 Agile teams in adopting Scrum Methodology and fostering continuous improvement across the organization.• Drove team alignment with organizational goals, ensuring seamless cross-functional collaboration and delivering program management initiatives within scope and timelines.• Spearheaded user story development and production deployments, ensuring project delivery met stakeholder expectations and aligned with business objectives.• Facilitated SCRUM and Kanban ceremonies for teams of 15+, delivering high-priority initiatives aligned using Agile's Chase Framework and company OKRs.• Promoted team creativity and skill development through onboarding guides and cross-application rotation, fostering a culture of continuous improvement and innovation.• Created Agility Office Hours, providing coaching and leadership development opportunities to enhance team performance and drive Agile best practices. -
Scrum Master / Program ManagerWorldwide Express Dec 2021 - May 2022Dallas, Texas, Us• Led two workstreams in the development of shipping platforms, managing the integration of IT systems from a recently acquired transportation company.• Managed a cross-functional Agile team, delivering a new shipping platform that met business objectives and improved operational efficiency.• Facilitated Scrum ceremonies, prioritized the product backlog, and managed risks to ensure on-time project delivery and alignment with stakeholder expectations.• Spearheaded project delivery and support continuous improvement through backlog refinement and sprint planning. -
Scrum Master - Money Movement SquadTexas Capital Bank Dec 2020 - Nov 2021Dallas, Tx, Us• Served as Agile Coach and Scrum Master in the ongoing Agile transformation for the Money Movement Technology and Treasury Deposit groups, driving the successful implementation of Agile frameworks across teams.• Coached cross-functional Agile teams (18 members), ensuring alignment with business objectives and improving delivery for the bank’s treasury applications.• Led Scrum ceremonies, product backlog grooming, and project prioritization, delivering key projects on time and within scope.• Facilitated continuous improvement through backlog refinement and shared insights at the bank’s Agile Community of Practice, promoting Agile best practices and enhancing stakeholder management. -
Expereinced Project Management Professional Looking For Roles In ItThe Smart Pm Jun 2020 - Nov 2020• Impacted by the widespread layoffs during the COVID-19 pandemic, I leveraged this period to expand my expertise, earning certifications in SAFe Product Owner/Product Manager (SAFe POPM) and ICAgile Enterprise Product Ownership (ICP-EPO). This highlights my adaptability, commitment to continuous improvement, and dedication to product management excellence.• Partnered with Proyectum, a Mexican IT Consulting firm, to design and deliver the ICAgile workshop “Leading With Agility: A SMART Workshop.” This workshop, delivered in Spanish to over 20 Agile professionals from Mexico and Latin America, focused on Agile Leadership, Agile Transformation and cross-functional collaboration. The virtual sessions enhanced the final workshop delivery and demonstrated leadership in Agile coaching and team development.• The workshops emphasized change management, stakeholder engagement, and continuous learning, positioning me as a strong leader in guiding organizations through Agile transitions and fostering a culture of growth.
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Senior PrincipalDaugherty Business Solutions Dec 2013 - May 2020St Louis, Missouri, Us• Led the implementation of Enterprise Data Governance Foundation initiative at Southwest Airlines, serving as Scrum Master and Product Owner, while utilizing Kanban to organize and prioritize work streams, driving continuous improvement and Agile practices.• As Scrum Master and Release Manager, spearheaded the Agile adoption across three QA and development teams, delivering the first zero-defect release for SWA CREW and optimizing scheduling by 15%.• Directed the tech work stream for SWA’s International Destination Program, gathering cross-functional requirements to open new routes to Belize, Costa Rica and Cuba, generating $460M+ in revenue.• Spearheaded infrastructure solutions in 87 domestic and 7 international airports, supporting the AirTran-SWA merger and contributing to a $600M+ revenue increase.• Co-led GameStop’s loyalty program project, managing stakeholder expectations and introducing new credit card promotions and installment plans.• Coordinated EMV certification, enabling chip-enabled credit card use, enhancing customer security and satisfaction across GameStop’s retail operations. -
Line Of Service LeadDaugherty Business Solutions Dec 2013 - May 2020St Louis, Missouri, Us• Led the Delivery Leadership Line of Service, fostering a community of Project Managers and promoting cross-functional collaboration to ensure alignment with program management best practices.• Contributed to defining and establishing a consistent delivery methodology across multiple accounts, focusing on Agile Transformation, Scrum Methodology, and continuous improvement to optimize project outcomes.• Promoted the implementation of industry best practices and provided thought leadership in Agile coaching and project delivery, shaping the strategic direction of accounts and aligning with overall business goals.
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Agile Program Manager (Scrum Master)Verizon Enterprise Solutions Mar 2013 - Nov 2013Basking Ridge, Nj, Us• Led infrastructure projects using Scrum methodology, aligning staff capacity with project goals and collaborating with functional leaders to ensure customer expectations and project timelines were met.• Developed repeatable processes and templates for the configuration and deployment of telecommunications equipment, streamlining operations and reducing network engineer workload by 20%.• Created continuous improvement initiatives such as “lunch and learn” sessions to mentor a virtual team of 15 network engineers, driving knowledge sharing and cross-functional collaboration.• Applied Agile frameworks to optimize resource allocation and project delivery, ensuring projects were completed within scope and on time. -
Americas It Program Delivery DirectorDeutche Post - Dhl Express Jan 2005 - Dec 2012• Led the implementation of the Americas Order to Cash Program across 50 countries and territories, aligning Sales, Marketing, and Finance to streamline financial processes and improve accounting accuracy across the Americas.• Established a PMO and governance structure to enhance the project approval process, technology federation, and service level standardization, resulting in $5M in annual operating expense savings.• Established and managed stakeholder relationships with regional and global teams, ensuring effective cross-functional collaboration between IT and business stakeholders across the Americas, Prague, and Kuala Lumpur.• Identified and managed dependencies and risks across regional and global programs, ensuring smooth delivery and mitigating potential project delays.• Achieved a $30M annual reduction in operating expenses through the establishment of a Regional Billing Center and reduced revenue leakage by $20M per year by enhancing billing and collections processes.• Delivered a 10% YOY increase in customer satisfaction and profitability, reduced Days Sales Outstanding (DSO) by 2 days, generating $25M in additional cash flow, and expedited the monthly invoicing close from 3 days to 2 hours, improving reporting efficiency.
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Regional Program ManagerDeutche Post - Dhl Express Jan 2005 - Dec 2008• Established governance forums and a Steering Committee, overseeing the Regional Portfolio of Projects and facilitating key decision-making. This initiative reduced the project approval cycle from four weeks to one week, streamlining stakeholder management and improving project delivery efficiency.• Managed the Americas’ ITIL Service Catalogue and identified IT services for convergence and decommissioning, contributing to a $5M annual reduction in operating costs through effective risk management and service optimization between 2007 and 2012.• Led a cross-functional task force to implement industry best practices, creating operational efficiencies and generating economies of scale. This included establishing the Regional Billing Center, which handled billing functions for 50 countries and Territories of the Americas, reducing operating expenses by $30M annually through improved program management.• Implemented regional billing and collections best practices, reducing revenue leakage by $20M annually and improving financial performance, demonstrating leadership in continuous improvement and change management across the Americas region.• Ensured effective cross-functional team leadership and optimized project delivery by driving the adoption of standardized processes, aligning with best practices in regional IT governance.
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International Project ManagerSubex Azure (Former Syndesis & Comanage) Mar 2004 - Sep 2004Bengaluru, Karnataka, InResponsible for successfully implementing CoManage’s TrueSource at British Telecom (Ipswich, UK) and Telecom Italia (Rome, Italy). Led a project team composed of CoManage, System Integrator, and customer personnel. -
Caribbean And Latin America (Cala) Business Development ManagerOracle (Former Metasolv Software, Inc.) Feb 2001 - Aug 2003Austin, Texas, UsLed cross-functional teams to qualify and identify consulting opportunities in key Caribbean and Latin American telecommunications service providers, contributing to the expansion of Metasolv’s Professional Services market share.• Expanded Professional Services sales from two countries to seven in the Caribbean and Latin America (CALA), representing 15% of global Professional Services revenues. -
Professional Services Country Director/ Sr. Practice DirectorSybase Software Dec 1996 - Feb 2001CzIncreased annual Professional Services market share from $100K to $1.5M.
Conrado Morlan Skills
Conrado Morlan Education Details
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Universidad La Salle, A.C.Computer Science
Frequently Asked Questions about Conrado Morlan
What company does Conrado Morlan work for?
Conrado Morlan works for American Airlines
What is Conrado Morlan's role at the current company?
Conrado Morlan's current role is Agile Lead.
What is Conrado Morlan's email address?
Conrado Morlan's email address is co****@****ase.com
What schools did Conrado Morlan attend?
Conrado Morlan attended Universidad La Salle, A.c..
What are some of Conrado Morlan's interests?
Conrado Morlan has interest in Project Management Professional, It Strategy, Dhl, Consulting, Multicultural Experience, Public Speaking, Multicultural Working Environements, Project Management Practitioner, General Management, Arts And Culture.
What skills is Conrado Morlan known for?
Conrado Morlan has skills like Program Management, Pmp, Project Portfolio Management, Project Management, It Strategy, Strategy, Cross Functional Team Leadership, Change Management, Management, Business Analysis, Leadership, Project Planning.
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