Management and handling of all warehousing and distribution functions including shipping and receiving, inventory control, client relations, forklift operations, and OSHA safety standards.Responsible for warehouse day-to-day operations reporting directly to Operations Manager. Primary duties include pick-and-pack orders to be delivered the following day or to be on will call and receiving of merchandise to replenish inventory stock.Field calls and emails for orders, quotes, and consultative selling for Spanish speaking customers, as well as assist Spanish speaking walk-ins in the Front Counter of the storefront.

Coordinate schedule for the dispatch of the service technician to service calls placed by customers.• Field calls and emails for quote requests of spare parts needed in packaging equipment ofcustomers.• Obtain current pricing and availability of spare parts from the appropriate vendor or manufacturer.• Prepare and submit quotes of spare parts per customers’ request.• Process purchase orders for both spare parts and packaging items which are placed via email orphone call.• Field calls and emails for orders, quotes, tracking information on back orders, among others.• Assist walk-ins in the Front Counter of the storefront.• Assist the warehouse manager with shipping, receiving, and Will Call orders.• Assist with restocking merchandise using a forklift.• Assist coworkers with Spanish speaking customer walk-ins and phone calls.

Picking, packing, inspection of orders, shipping, palletized freight orders, received merchandise with forklift, ordered shipping supplies, handled customer service inquiries, and provided warehouse upkeep. Adopted leadership role in warehouse manager's absence.

Handled inbound and outbound calls including calls from Spanish-speaking customers, assisted in entering sales orders and updating non-active customer database in Excel.

Reconciled 60-day overdraft accounts, collected documentation from deceased account holders, and sent appropriate letters to surviving estate holders.

Responsible for custodial duties of three locations under contract with Office Pride. Established dba as New Pattern Services and picked up new accounts due to Office Pride owner retiring.

Handled inbound calls from new homebuyers (including Spanish-speakers) regarding warranty claims, scheduled warranty work, and coordinated appointments with contractors.

Handled inbound calls from Citi employees calling in or running late, consulted with calling employees regarding attendance policies, status & make-up options, and updated records of attendance, FMLA use and corrective action status in department's custom Excel program.

Assisted with rough-in and trim stages of residence wiring.

Consulted with customers regarding check products & solutions, processed orders ensuring all information printed on checks were accurate, and verified shipping information was up to date.