• Recommend new approaches, policies and procedures to effect continual improvements in efficiency of HR department.• Develop, recommend and implement personnel policies and procedures • Perform benefits administration, change reporting, annual re-evaluation of policies for cost-effectiveness, cultural transformation and talent management.• Full Cycle Recruitment; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers• Onboarding/Off boarding; conducts new-employee orientations; conducts exit interviews.• Conduct Manager training and organization development programs.• Employee Relations: point person for all HR matters• Responsible for cultivating a productive and positive office culture• Plan, coordinate and host office events and functions that are reflective of company culture• Performance Management and Metrics: Evaluates reports, decisions and results of department initiatives in relation to established goals.• Ensure compliance with all federal and local employment laws.

• Research, implement and administer all company benefit plans.• Maintain all personnel policies and procedures and provide guidance and interpretation to staff.• Manage and approve all company expenses.• Maintain in-depth knowledge of legal requirements related to HR, reducing legal risks and ensuring regulatorycompliance.• Maintain knowledge of industry trends and make recommendations to Management Team for improvement of organization’s policies, procedures and practices on personnel matters.• Employee Relations: point person for all staff regarding HR matters.• Conduct full-cycle recruitment of new employees, including placing advertisements, developing contacts with recruiting sources, interviewing, consulting with internal hiring managers and managing orientation and onboarding processes.• Consult with line management to provide HR guidance when appropriate.• Manage staff training/development program.• Responsible for cultivating a productive and positive office culture• Plan, coordinate and host office events and functions that are reflective of company culture

HR:• Conduct New Hire orientation presentation during the first day and process paperwork (fingerprints, Employment Verification and payroll forms)• Conduct yearly performance check-ins for all NY employees and manage learning and development initiatives for the NY office• Assist with Ad Hoc reporting and other special projects on an as needed basis• Conduct HRIS trainings and seminars in Workday. Point of contact for homepage customizations, org chart updates, and life event/open enrollment administration• Manage candidate process in Greenhouse from Prospect status to Hire• Coordinate company outings, team building events, intra-office contests, catering of on-site meetings, etc.Facilities:• Responsible for facility day-to-day operations (Housekeeping, lighting, general repairs, workstation issues, HVAC issues, electrical issues, office expansion projects, coordinate and schedule various maintenance vendors, maintain records of maintenance work, maintain and keep up to date required permits and COI’s)• Coordinate general office supply and stationary purchasing using cost effective methods within budgetary guidelines• Manage the reception area to insure effective telephone and mail communications both internally and externally to maintain professional image• Produce high quality memos and business related documents in an efficient manner, with an eye to both aesthetic presentation and accuracy of content• Book, cancel, and reschedule travel and lodging accommodations for traveling employees and visitors

Hired as a temporary worker in the PIERS Marketing Group to assist the direct marketing team. Shortly after the assignment, was hired full time under HR.HR:• On Boarding and Off Boarding:o Maintain and track job postings on internal and external job boardso Interviewing and interview schedulingo Data input and follow up for background screening and reference checkso Set up employee files and obtain necessary approval for new job requisitionso Create IT equipment procurement ticket for new hires and terminationso Draft and send out offer letters and New hire welcome packetso Conduct new hire orientationo Company policy overview, day to day procedure overview, new hire form processing, departmental database set up and Medical benefit overview• Assisted with Ad Hoc reporting and other special projects on an as needed basisFacilities:• Maintained efficient office operations; assist with equipment procurement and facilities management; reviewed and approved supply requisitions• Organized, implemented and oversaw all company sponsored events.• Oversaw UBMGT’s Corporate Social Responsibility program• Managed company-wide correspondence including assisting with our HUB Intranet • Point of contact with office Landlord and building administration• Maintained, tracked, and renewed all facility lease files• Primary contact for office insurance policies and certificates• Maintained Trade Mark and Copyright filings, maintaining records etc.

• Provided administrative support (answering phones, maintaining essential files and school documents, purchasing supplies) to Executive Director of Garden Academy Inc., a Nonprofit private school for children with Autism.• Provided support to a staff of 30 teachers and trainers• Worked with parent group on annual fundraising efforts for school (Golf Outing and Gala Dinner) that gross over 100k per event (managed donors, donations, sponsorships, and matching gifts programs using GiftWorks Database)• Maintained and updated the organization’s website.• Served as liaison between prospective families, Child Study teams, and Home programmers and Executive Director• Served as Human Resources manager (liaison for employee Health and Dental Insurance Plan, maintain student and staff Administrative files that include State Department of Education standards and necessary federal employment documents)

• Collaborated with marketing managers, editorial/content experts, and sales professionals to implement strategies to secure textbook adoptions with the homework management technology WileyPLUS• Built client relationships by acting as the interface between the customer service teams and sales teams within the organization.• Maintained existing relationships with clients so that they continued using WileyPLUS and also identified potential new clients and business opportunities through presentations, client visits, and conferences.• Planned and managed customer projects and delivered sales support by conducting virtual and in-person training sessions for universities using WileyPLUS

• Developed Marketing campaigns (web, print, trade show events) for custom tile manufacturer (www.imaginetile.com) • Delivered B2B audience metrics for web campaigns and trade shows• Interpreted conversion and click-through rates utilizing web traffic related programs including Google Ad Words• Crafted effective communication by way of email telemarketing and online marketing• Created and maintained weekly e newsletter, “IT Insider” to convey product installation in an easily understood marketing piece to a targeted professional audience.• Updated website content, imagery, and functionality using HTML and Photoshop

• Provided technical support for database platform customers• Provided trial and subscription access to databases via IP access and ID authentication• Set up subscribing libraries to OPAC, SFX and other local holdings link resolvers• Provided sales support for the Regional Sales Organization in NY, UK, and Asian Pacific• Forwarded and followed up on sales leads from prospective customers• Maintained new and renewal contracts in CRM (Customer Relationship Management) system• Maintained corporate websites (internal and external)• Updated and add text using HTML coding and Microsoft Front Page, Macromedia Homesite, PVCS client manager• Added PDF’s and JavaScript to Product pages (www.ei.org)• Added files and presentations on new releases (press releases, Power Point presentations)• Managed Marketing Distribution• Facilitated direct mailings for usage campaigns• Distributed bi-monthly newsletter (Ei Update) and new product press releases to distribution lists via electronic mail • Maintain Marketing budget • Worked with accounts payable on invoice payments• Maintained spreadsheet for marketing expense reporting