Constance White Email & Phone Number

Plano, Texas

• Facilitated Web enrollment for new Residential service via the web, which increased revenue by 5%
• Manually prepared Statement of Accounts and Billing & Usage reports, which tells customers about payments, balances, and credits. Reduced confusion and inbound calls.
• Solved problems for residential and commercial customers regarding move in and move out requests.. Handled up to 100 Move In turn downs that needed to be completed by COB by either callbacks or emails Customers were.
• Corrected and updated ESIDs in SAP. This was a manual process that ensured information was the same in all systems correctly.
• Notified customers when permits (tenet or electrical) were mandatory for the order to be completed by the TDSPs. Provide city/county information on where to obtain permits. This dealt with city and state regulations.

• Created retail electricity 15,000 to 40,000 invoices every three days by prioritizing, analyzing, and resolving system generated work queues within the billing application.
• Coordinated with other operational groups to resolve issues and provide appropriate credits and cancellation fees monthly for Residential and Commercial accounts.
• Prepared manual invoices as needed.
• Entered requests for missing invoices or requests for rereads via the ERCOT Marketing Trak System for all four TDSPs in Texas.
• Submitted requests for missing invoices via the ERCOT Market Trak system (Electric Reliability Council of Texas).

Plano, TX

• Provided assistance to customers with questions or issues regarding Commercial or Residential electricity accounts received via telephone, web chat and or correspondence.
• Informed prospective and current customers with current rates information for new or renewal service options.
• Answered customer’s questions regarding general account inquiries, billing, connection/reconnect fees, timeframes and contract expiration inquiries and processed payments and deposits.
• Processed new service orders for new service, add-ons, move-ins, transfers, and move-outs.
• Received the $500.00 Spot Award for assisting in the development of the RSSC Training for the Call Center

Mckinney, TX

• Provided entry level analysis for Store Managers and above with Taleo issues and directed implementation of corrective action to restore function on entry level incidents
• Functioned as the manager’s single point-of contact for problem escalation

Richardson, TX

• Processed requests for prescription refills and billing information
• Proactively provided guidance to the participants for choosing generics, preferred products and or mail services
• Provided details of their deductibles, Maximum Out of Pocket (MMOP), Maximum Allowable Benefits (MAB), and co-pays.

Lewisville, TX

• Handled incoming customer calls for second largest paging company in the United States representing more than 1.5+ million customers.
• Maintained established levels of customer call volume, service and satisfaction, product troubleshooting, and conflict resolution through proactive account maintenance and customer retention activities.