Business Analyst – Video Conference Lead for RaytheonTEK Systems | Rocky Hill, Connecticut, USA | March 2022 – May 2023• Developed and implemented efficient processes and workflows to streamline video conferencing operations and increase efficiency• Created and managed RFP for a large government project • Collaborated with cross-functional teams to define business requirements and design video conferencing solutions that align with organizational goals• Analyzed metrics and performance data to identify trends, areas of improvement, and cost-saving opportunities• Led maintenance renewal negotiations and vendor management, ensuring optimal service levels and cost-effectiveness• Developed comprehensive reports and dashboards to provide analytic insights on video conferencing utilization and performance

Manage all 211 Polycom HDX endpoints at all the Walgreens locations along with 450 CMAD clients, CMA, two RMX2000 bridges, RSS2000 and the RSS 4000, and the VBP ST and E. I coordinate all new installs throughout the country and I work with the enduser to train them and get them comfortable with using the technology. Act as Walgreens technical support for all Video Conferencing related issues.Responsible for progressive video conferencing-based initiatives to support Walgreen’s rapidly evolving business strategies and demands. Platform lead of all domestic Walgreens video conference infrastructure and standards, VC/AV capacity planning, implementation and operational support, usage consultation and training. Budgetary responsibility at departmental and project level.• Part of a team that engineered the growth of the Walgreens Polycom video conference environment to over 300 units across 25 locations• Developed site specific technical documentation, diagrams, IT roadmaps, operational support packages, and business unit standardization packages between operation and engineering video conference teams• Proficient in the planning, configuration, installation, testing, and troubleshooting of various video conference units from a network and VC software perspective• Technical lead to support executive management and company townhall gatherings for international and domestic video teleconference-based meetings• Created project-based labor estimates, budget forecasts, and infrastructure procurement that encompassed a $1.2MM office consolidation and equipment refresh during a corporate campus open seating reconstruction project impacting over 8,000 employees across 15 locations

•Technically support the Video Sales Specialists and Data Sales Specialists in the Illinois and all Out Of Region areas with video conferencing designs and pricing.•Qualify video opportunities for the account team and work with the customer to provide the best video solution that meets their network convergence needs.•Work together with Video Sales Specialist in training and promoting video to internal AT&T..•Work with Authorized Distributors; built their video and sales knowledge to help them gain confidence in obtaining their video numbers.•Manage project implementations after sale.•Create training manuals and documents to train customers.•Join the video specialists on sales calls to assist with my video and network knowledge.

•Worked extensively with customers and technicians to troubleshoot and pinpoint problems. Provided problem resolution involving hardware, software, IMUX, NT1, internal wiring, LEC/IXC.•Programmed Ascend, Promptus and Adtran for video use.•Consulted directly with Project Managers, Sales Managers and contracts to resolve warranty and coverage issues. •Point of contact for all Comerica video issues.

United Airlines Help Desk •Answered ACD calls for troubles, moves, adds, changes, Unitel and cellular requests and perform initial troubleshooting with customers.•Assisted in training new employees.•Assumed Team Leader responsibilities when management was absent or on vacation

•Work with buyers and sellers with their real estate needs and made it a smooth transaction•Marketing myself as a Realtor and also marketing my listings to get them sold as quickly as possible•Work with attorneys and loan officers throughout process•Million Dollar Producer•Create monthly newsletters for my community

• Performed maintenance and troubleshot problems associated with Frame Relay, SMDS, ATM, ISDN and associated Cisco Routers, Token Ring, Frads, and switches for Ameritech’s five state region. Provided DSO-DS1 testing on Frame Relay and SMDS. Accessed Cisco and Bay Routers, Ping routers, Monitor Cascade and BNS 2000 switches using the Telnet application and remote dial-up connections. Performed proactive testing for operating status of the customer link and subsequently informed customer of the situation.

Assistant to the Vice President of Regulatory Affairs and the Traffic Manager; updated drum and pail labels to meet OSHA and DOT requirements. Also audited, approved and coded all freight bills and satellite warehouse inventory invoices; inventory control for all four warehouse locations; organized spreadsheets to maximize inventory management; managed all inbound raw materials for both consumer and industrial products; produced work schedule for plant employees; acted as a liaison regarding business matters.