Constance Archer, Esq. Email and Phone Number
Constance Archer, Esq. work email
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Constance Archer, Esq. personal email
Constance Archer, Esq. phone numbers
People-focused executive and Attorney with technical background. Goal oriented, highly motivated team builder with exceptional problem solving and communication skills. Passions include leadership, operational excellence, client interactions, writing, and public speaking.
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Senior Vice President, Recovery Operations And Client SolutionsKatchLouisville, Ky, Us -
Vice President Of Subrogation OperationsOptum May 2022 - PresentLouisville, Kentucky, United States▪ Manage diverse business portfolio responsible for more than $900 million in annual savings to payer clients▪ Lead an organization of more than 300 members through a team of Directors▪ Implement process improvements to maximize client value▪ Collaborate with cross-matrix teams to ideate and implement automation to improve efficiency and reduce costs▪ Successfully migrated two case management platforms to one in a single year▪ Monitor key performance indicators and data metrics to identify operational concerns ▪ Coordinate with leadership and colleagues to review employee feedback and develop and communicate action plans to improve the employee experience ▪ Attained Manager Effectiveness Index of 100 from direct reports for two consecutive surveys▪ Improved Net Promoter Score from 3 to 42 within four months of assuming role▪ Improved Employee Experience Index for Direct reports from 45 to 75 in six months -
Director Of Legal OperationsOptum Apr 2020 - May 2022Louisville, Kentucky, United States▪ Managed a team of nine Senior Recovery Attorneys contributing annual savings of $115 million; approximately $23 million in annual revenue ▪ Managed Mass Tort and Litigation lines of business ▪ Served as subrogation Subject Matter Expert and Advisory Counsel to payer clients and internal staff across a matrixed environment ▪ Partnered with Account Management to strengthen client relationships and ensure payer satisfaction▪ Participated in Requests for Proposals and Business Reviews with current and prospective payer clients▪ Monitored key performance indicators to identify operational concerns ▪ Collaborated with stakeholders to ensure operational success and client satisfaction▪ Participated in Monthly Business Review and annual strategic planning▪ Collaborated across disciplines to increase employee and client satisfaction through innovation▪ Developed and implemented automation that allowed the Mass Tort team to process more than ten times its usual volume in August 2021 without additional staffing ▪ Coordinated with leadership and colleagues to review employee feedback and develop and communicate action plans to improve the employee experience ▪ Graduated as one of only 30 women selected from more than 19,000 to participate in the inaugural Optum Insight Elevate Women in Leadership program▪ Led a team to 55% pass rate on the National Association of Subrogation Professionals, Certified Subrogation Recovery Professional examination, versus national average of 30% ▪ Served as the face of Legal Operations to a diverse variety of large national healthcare payers ▪ Mentored, trained, and developed Senior Recovery Attorneys, Staff Attorney, and support staff
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Director Of Legal OperationsEquian Oct 2017 - Apr 2020▪ Managed a team of nine attorneys handling more than 5,000 cases combined▪ Gross recoveries of $115 million annually; approximately $23 million in revenue▪ Managed legal research staff providing legal support to clients and file handlers▪ Managed Mass Tort and National Litigation Database lines of business▪ Mentored, trained, and developed newly hired attorneys▪ Worked across disciplines to develop process changes and efficiency improvements to increase user and client satisfaction▪ Collaborated with clients and local counsel on some 300 cases in active litigation at any time▪ Communicated with clients to ensure satisfaction and foster strong relationships▪ Implemented performance and efficiency improvement projects across multiple lines of business▪ Participated in monthly Key Indicators review and annual business and strategic planning▪ Coordinated development of a comprehensive 50 state survey of Medicaid Managed Care Organization law▪ Subject Matter Expert and Advisory Counsel to attorneys and claims examiners -
Senior Recovery AttorneyEquian Jan 2016 - Oct 2017
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Litigation SpecialistGibson & Sharps, Psc Feb 2013 - Jan 2016Louisville, Kentucky Area▪ Managed case load of 550-600 complex subrogation health plan files including Medicare, Medicaid, Workers Compensation, insured, and self-funded ERISA plans- Negotiated recoveries of large dollar health care subrogation and reimbursement claims - Exceeded recovery goal fourteen of eighteen quarters; average performance to goal 107% - Generated savings of more than $52 million over a period of eighteen quarters▪ Directed activities of paralegals and other support staff▪ Trained and mentored new Senior Recovery Attorneys in law, file handling, and technology▪ Streamlined letter generation process by implementing auto-populated fields▪ Exclusive file handler for several large key and sensitive payer clients▪ Participated in litigation case conferences, mediations, and settlement conferences▪ Researched relevant state and federal law to increase recoveries and ensure ethical and legal compliance with current standards▪ Completed the Equian High Potential Employees Program▪ Participated in numerous improvement projects including the High Potentials Implementation Team projects, legal research and letter writing projects, and Examiner Success workshops
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Staff AttorneyGibson & Sharps, Psc Dec 2011 - Feb 2013▪ Provided legal guidance for large national healthcare subrogation client ▪ Analyzed health insurance contracts to determine subrogation rights and duties▪ Advised client of files’ litigation potential based on analysis of facts, contract language, and interactions of state and federal law▪ Negotiated recoveries in complex subrogation cases▪ Led training seminars to educate client on existing and emerging law ▪ Conducted legal research to address case-specific issues and maintain topic outlines▪ Drafted correspondence, affidavits, settlement offers, and settlement agreements
Constance Archer, Esq. Skills
Constance Archer, Esq. Education Details
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Urban Planning, Land Use And Environmental Plannig -
University Of Louisville, Brandeis School Of LawLaw -
Geography And Geosciences; Geography; Environmental Analysis
Frequently Asked Questions about Constance Archer, Esq.
What company does Constance Archer, Esq. work for?
Constance Archer, Esq. works for Katch
What is Constance Archer, Esq.'s role at the current company?
Constance Archer, Esq.'s current role is Senior Vice President, Recovery Operations and Client Solutions.
What is Constance Archer, Esq.'s email address?
Constance Archer, Esq.'s email address is ca****@****ian.com
What is Constance Archer, Esq.'s direct phone number?
Constance Archer, Esq.'s direct phone number is +150290*****
What schools did Constance Archer, Esq. attend?
Constance Archer, Esq. attended University Of Louisville, University Of Louisville, Brandeis School Of Law, University Of Louisville.
What skills is Constance Archer, Esq. known for?
Constance Archer, Esq. has skills like Legal Research, Legal Writing, Settlement Agreements, Government, Mediation, Land Use Law, Research, Subrogation, Arbitration, Land Use Planning, Legal Assistance, Product Liability.
Who are Constance Archer, Esq.'s colleagues?
Constance Archer, Esq.'s colleagues are Stephanie Klamut, M.ed., Mls Ascp, Valerie Medina, Paul Mcdonald, Rajesh Balaji, Chantel Jimenez, Sravani Allamsetti, Teresa Mylari.
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