A dynamic executive with extensive experience developing and leading operational strategies within Telecommunications Operations and Engineering. This includes Customer Service, Training, Analytics, & Process Improvement. Proven track record successfully leading large enterprise support teams for over 15 million subscribers. Exceptional communicator and change agent with strong negotiation, change management, and leadership development skills. Results-oriented, operations center executive with 20 years experience leading multi-site, cross-functional centers and teams. Aptitude for highly competitive environments and a proven track record of exceeding targets through strategic planning efforts.As an operations strategist, I possess a proven track record for building and cultivating high-performing teams.
Listed skills include Telecommunications, Call Centers, Voip, Broadband, and 43 others.