Constance Bratton Email & Phone Number

Chamblee, Ga

Senior operating executive championing division-wide strategic efforts to ensure efficient program management, planning and implementation , coordinating project plans, prioritize tasks and support other teams in identifying and mitigating technical problems that may affect the project timeline and budgets• Champions Robust Architectural Direction & Business Implementation: Takes the lead in developing, and orchestrating the successful execution of new business integrations. Spearheads strategic initiatives by synthesizing plans that illuminate structure and harness business insights for predictive outcomes.Engages closely with senior leadership to drive measurable results and liaises with partners, emphasizing mutual value propositions and benefits. Sets the rhythm for business review cycles.• Guides Strategic Execution at the Helm of Leadership: Directs the realization of organizational strategies in collaboration with the leadership echelons. Taps into deep business acumen to propel the aspirations of leaders and the overarching business vision. Administers processes with a keen eye on alignment across divisions, pioneering best practices grounded in consolidated intelligence fromexisting operations. Champion, articulate, and present compelling business casesto the upper echelons of management.• Aligns and Calibrates Organizational Priorities: Engages leaders to calibrate the depth of team engagement on pivotal initiatives, ensuring laser focus on top-tier priorities. Sets forth key performance indicators (KPIs) that resonate with strategic visions, thereby refining business trajectories. Forges collaborations across the organization to determine and assess targets, demonstrating agility in targetrecalibration when the landscape shifts.

Chamblee, Georgia, United States

Senior operating executive championing division-wide strategic efforts to ensure performance management, quality improvement and enterprise optimization efforts are incorporated in core operational functions. Managed Process, Change Management and Analytics team.• Product Launches and Life-cycle Transitions with Program Management Precision: Offered visionary leadership in the deployment of novel products, while orchestrating change management activities to elevate the customer journey. Diligently oversaw the Program Management, Analytics, andProcess Improvement teams, ensuring seamless day-to-day transitions and operational readiness across all deployment phases, both imminent and under consideration.• Pioneered Customer-Centric Strategies with Cross-Functional Collaboration: Advocated for the voice of the customer, channeling feedback from the Division Change Board into multifaceted organizational forums. Took the helm in crafting and supervising the delivery and sustenance of integrated, customer experience centric strategies and projects nestled within the Divisional Portfolio.• Solution-Oriented Leadership to Uplift Operational Standards: Promoted a culture of solution-driven thinking, bolstering best practices and rigorous process adherence. Instituted robust project controls, allowing for exceptions only with solid rationale. Crafted a forward-looking risk managementparadigm, empowering the team to make anticipatory decisions at every juncture of a project. Crafted compelling summaries and endorsements, tailored for presentation to the senior leadership, underscoring the value and direction of each initiative.

• Developed, maintained, supported, and optimizing key functional areas, particularly in the support of network infrastructure and optimization of the HFC, CRAN and Backbone Routers.• Managed the Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics.• Ensured the oversight, organization, and motivation of all the team members of the NOC maintaining 24/7 network (voice and data) service availability. Oversaw the processes and resources were aligned towards achieving committed SLAs and KPIs.• Proactively communicated on the network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders. Lead problem management process to ensure long- term network performance and stability.• Provided guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels. Established and maintained key relationships with strategic suppliers. Lead recovery team for Network Outages and prepare postmortem root-cause-analysis

• Ensured the security and operational effectiveness of network elements. Collaborated with other teams to assess current and long-term network capacity needs, issues, and/or enhancements to improve network• Leveraged monitoring tools and technologies such as netflow, syslog, and SNMP to continuously monitor the network and stay ahead of any future issues• Maintained the current environment and provide daily network support for the company. Reviewed contracts from network vendors and make corrections and suggestions to ensure best pricing and solution.• Developed a holistic secure network architecture & deployment roadmap, based upon current network architecture within the Comcast Ecosystem• Drove the implementation and governance of network security controls within the company environment, monitoring, remote access, network segmentation and develop and drove implementation of security strategy and standards and the implementation within the environment for all Ingress/Egress points including but not limited to Firewalls