Constance Chamberlain Email & Phone Number

Los Angeles, Ca, Us

Woodland Hills, Ca

Promoted to Team Lead for one of the largest client companies.

Woodland Hills Ca

Woodland Hills

Glendale

West Hills, Ca

Trained on a government program for managing Long-Term Disability for civil servants in the Arizona State Retirement System - requiring extensive medical research and documentation, medical evaluation for qualifications of disability, and administration of payments and policies. Recognized as being a valuable team player and having above-exceptional performance ratings on audits and customer feed-back.

Processes higher-level medical claims for Short-Term Disability coverage and concurrent FMLA / CFRA leaves. Documents and evaluates medical records and submission of files for certification of disability. Piloted national program for ADA Accommodation for major client.Oversaw morning distribution of workflow to peers to ensure optimum performance.

Burbank, California Area

Hired after over a year of semi-permanent temporary employment, specialized in children's applications and family customer service to serve as a valuable asset to Kaiser Permanente's Medical Review department. Duties included research of paperwork and medical records, confirming medical conditions with external and internal providers, and customer interviews for record accuracy and completion.

Assigned to one of the largest managed health-care providers in the United States (Kaiser Permanente), for children's enrollment and data-processing, adjusting for the new laws and provisions of the Affordable Care Act (ACA). Provided assistance with training procedures and excelled with over 100% data output.

Data Entry Specialist for high-level commercial & financial clients (Intuit), requiring background evaluation and high-end security verification. Duties included data entry and tracking of system migration, training and evaluation of new-hires, and record-keeping to ensure clarification of file-transfers.

Customer Service Specialist - Avanquest SoftwareMay 2009- Feb 2010 Marketing Department was restructured due to Avanquest purchase of Nova Development. Retained and moved back to Customer Service due to product knowledge and excellent levels of customer care. Attn. General & BBB Complaint tracking, management, and resolution, email response, Special Situations, Customer Service lvl 1 supervisor, Quality Assurance supervisor for Complimentary Orders & Refunds/Software Returns, schedule meetings, tracking of packages and notify of delivery.Direct Marketing Coordinator w/ Nova Development May 2008-May 2009Project Coordination and Preparation, Observing Sales and Data Trends, Sales & Trends Reporting, Copy Composition & Editing, Report Generation and Tracking, Database Setup and Maintenance, Correspondence with Customer Service/Promotional Call Center, Promotion Quality Assurance, Inter-department data collection, coordination, and presentation, Executive Assistant to Head of Direct Marketing.End User Sales & Services Lead w/ Nova DevelopmentApril 2007- May 2008Liaison to the foreign call centers, general shift supervisor, shift & conference scheduler, receptionist, and customer service lead. Moved from front-desk to Customer Service due to grasp of product knowledge, customer service abilities, and pleasant office skill set. Raised to a Customer Service Lead to assist with call tracking for optimization of schedule and training needs and to coordinate with different departments (such as marketing and technical support) to ensure customer needs were met. Handled High Priority and Escalated Calls.Executive Assistant/ReceptionistNov 2006-April 2007Greet guests and visitors, maintain reception area, oversee restocking of company refreshments, heavy to light telephones, call-screening, taking messages, assisting Executive Assistant, ensuring maintence on facilities, light filing, heavy data entry, customer communications.

Duties included setting up of databases, initial testing of paperless system, out of plan coordination, knowledge of CPT codes, claims processing, client contact, claims reviews and formatting, inter-department communications, special projects.

Woodland Hills

Serving as Executive Assistant to the President, duties included the usual coordination and scheduling for meetings, travel, and lodgings, along with preparing all marketing materials for their showroom, ordering office supplies, handling heavy phone-lines with multiple extensions, and time-card assistance.

Garden Grove, Ca

Duties included international shipping and handling, trade-show coordination and representation, billing & invoicing, special order handling, customer emails and contacts. Coordinated import/export of goods imported from S. Korea as well as handling the American side inventory and marketing aspects.

Vocal Performance & Language Arts

Diploma, Diploma, Specialty In Performing Arts/English