Constance Chiew Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Associate Manager, Merchant Support Dec 2023 - Current-Collaborate with cross-functional teams including sales, operations, and technical support to address merchant needs and enhance overall service delivery.-Manage a team of 3 support representatives, including providing training, guidance, and performance evaluations to optimize team performance and.

Selangor, Malaysia

Onboarding Team - Jan 2020Responsible for the first 90-day post-sales customer experience journey, from onboarding to fully setting up their store.Assist customers with account creation and product uploading to BackOffice.Achieved 93% of account activation for the first month KPIOpportunity Team - Dec 2020Scheduling conference calls that give customers.

Malaysia

• Eber help businesses build and run their member and loyalty program worldwide. We are smart member solution comes with comprehensive loyalty & reward system, marketing, gift card and analytic tool. Customer Success.
• responsible for developing customer relationships
• work closely with customers to ensure they are satisfied with the services
• Provide Technical and Product Support

Kuala Lumpur, Malaysia

I. Responsible for overall new sign up for merchant in Malaysia ( TableDB – HungryGoWhere online restaurant reservation system)II. Understand customer’s businesses and needs, and identify influencers and decision-makers within a customer organisation and pitch the product accordinglyIII. Negotiate with customers and effectively close business deals in.

Kuala Lumpur, Malaysia

-To expand the sales by developing new accounts and new product sales in all market segment. -Maintaining and developing relationships with existing customers. -Explain to merchants on the benefits of participating on online marketing platform -Conduct presentation and proposing effective marketing strategy in the form of promotional deals for corporate.

Kuala Lumpur, Malaysia

• Support the Customer Service team in achieving its overall service levels.
• Handle and manage the customer service division for all customer inquiries and provide post sales support to customer
• Provide service recovery actions for low response advertisement and take appropriate actions for advertisements that violated Jobstreet.com’s terms of use.
• Ensure effective troubleshoot and response to customer as per service workflow & requirements in a timely manner and according to set KPI.
• Meet customer needs by ensuring that escalations and complaints are handled in an appropriate and prompt manner.