Constance Clanton Email & Phone Number

Greater New York City Area

Fairfield, Nj

• Provided testing, support, and training for seven (7) SaaS cloud-based academia applications: Portal, Learning Management System (LMS), Emergency Alert system, Survey Tools, Academic Alert, Evaluation system, and CruiserMobile.• Successfully collaborated with IT Campus Administrators of 50+ college institutions to set up production campus sites and test environments and to provide product instructions to be shared with IT, faculty, staff, and students.• Manually tested and verified… Show more • Provided testing, support, and training for seven (7) SaaS cloud-based academia applications: Portal, Learning Management System (LMS), Emergency Alert system, Survey Tools, Academic Alert, Evaluation system, and CruiserMobile.• Successfully collaborated with IT Campus Administrators of 50+ college institutions to set up production campus sites and test environments and to provide product instructions to be shared with IT, faculty, staff, and students.• Manually tested and verified all issues, bug fixes, enhancements, and new features to provide client communications, step-by-step instructions, test plans, test scripts, release notes, and standard operating procedures. • Managed, troubleshooted, and problem solved incoming and existing client tickets from inception to completion monitoring the progress to keep clients fully informed – used the Tracker ticketing system.• Provided knowledge transfer training webinars after every major release to demonstrate new functionality changes and instructed quarterly training webinars on LMS and Administration tools.• Used the Salesforce Enterprise CRM to view client, contract, and product information. Show less

Bridgewater, Nj

• Responsible for testing, training, maintenance, and front-line production support for one (1) client/server application and two (2) web-based applications: Permanent Record of Managed Property Transactions (PROMPT), PROMPT User Online Registration/Report Access, and PROMPT Web Reports (PWR). • Tested and assisted Global Real Estate (GRE) end-users with leased/owned & domestic/international properties, client building space, external billing, landlord and vendor payments, user IDs, web… Show more • Responsible for testing, training, maintenance, and front-line production support for one (1) client/server application and two (2) web-based applications: Permanent Record of Managed Property Transactions (PROMPT), PROMPT User Online Registration/Report Access, and PROMPT Web Reports (PWR). • Tested and assisted Global Real Estate (GRE) end-users with leased/owned & domestic/international properties, client building space, external billing, landlord and vendor payments, user IDs, web reports, contractor expiration updates, passwords resets, ad hoc and standardized report features. • Developed and maintained all the online help for the PROMPT real estate application. • Produced OneProcess Service Realization Process (SRP) documentation, which included test plans, test scripts, system design, installation guides, and job aids (standard operating procedures). • As the PROMPT Application Trainer, planned, organized, and conducted training classes for 500+ domestic and international end users. • Tracked all user requests for training, determined the class content, scheduled classes as needed, and performed training room scheduling and setup. • Maintained all training material, including the training manuals, exercises and the training database. Show less

Certificate, Technical Writing

Certificate, Six Sigma (Greenbelt)

Bachelor Of Science (Bs), Information Technology, Gpa - 3.86