Managed and marketed software and automation products to enhance Pre-Legal and Legal collection from inception through deployment. Worked closely with development and engineering to prioritize ongoing product development and client requirements. Maintained first line client communication and troubleshooting via Help Desk and ticket tracking. Conducted initial and ongoing training of software enhancements with team members and clients.

Coordinated the filing and handling of arbitration in all 50 states, supervised four employees in day-to-day arbitration procedures and account maintenance, developed and implemented arbitration process for internal and partner firms.

Maintained policies and procedures to ensure positive client relations. Performed problem solving as needed to enhance data and information processes. Duties included monthly performance and regulatory compliance audits, vendor and client contract management including drafting proposals, redlining, fee and contingency rate. negotiation.

Supervised twenty employees and eighty attorneys in daily coordination of filing and handling litigation and post judgment processes in all 50 states to ensure maximum collection output. Duties included monthly performance and regulatory compliance audits, vendor and servicer contract management including drafting proposals, redlining, fee and contingency and rate negotiation, legal document drafting. Monitored current regulatory changes to ensure policy compliance. Internal policy and process development including deployment, training, and policy compliance. Monitored relevant industry court decisions to define best practice policy.