Constance E. Olson (Mathre) Email & Phone Number

Eden Prairie, Mn, Us

Eden Prairie, Minnesota, United States

-Plays a critical role in customer service for the only US-owned hearing aid company with 5K + employees in 100 markets worldwide -Customer Service Lead for company's largest account, the Veterans Administration (the VA). Provides consistent client experience during repairs for VA through building trusting relationships with contacts, responding to product issues, responding quickly to emails and phone calls. Resolves issues in a timely manner and provides clear, accurate information to… Show more -Plays a critical role in customer service for the only US-owned hearing aid company with 5K + employees in 100 markets worldwide -Customer Service Lead for company's largest account, the Veterans Administration (the VA). Provides consistent client experience during repairs for VA through building trusting relationships with contacts, responding to product issues, responding quickly to emails and phone calls. Resolves issues in a timely manner and provides clear, accurate information to clients. -Project Manager for the Starkey Hearing Foundation: the non-profit, 501c3 component of company that has distributed 1M + hearing aids worldwide.-Oracle CRM Super User for department. Trains colleagues on best practices and processes to maintain data integrity and powerful reporting. Creates and updates documentation to ensure consistent use. On a daily basis-Manage the intake and creation of contact information for customers from 25+ countries in order to process hearing aid distribution. -Create invoices in Oracle CRM to track orders and expenses and ensure tax compliant process.-Receive 200+ repair orders, process the form for repairs, send to the technicians and Audiologists, communicate process with client. Focus on client satisfaction and understanding. Show less

Maple Grove, Minnesota, United States

Maple Grove, Minnesota, United States

-Director of Early Childhood Education and comprehensive programming at church with more than 5,000+ members-Developed engaging curriculum for 500+ infant through preschool age children-Recruited, trained and on-boarded, supervised and managed 45+ weekly volunteers each season -Established popular summer-long day camps for 200+ children. Created all programming, recruited volunteers and staff. -Established comprehensive risk management procedures, including emergency planning.… Show more -Director of Early Childhood Education and comprehensive programming at church with more than 5,000+ members-Developed engaging curriculum for 500+ infant through preschool age children-Recruited, trained and on-boarded, supervised and managed 45+ weekly volunteers each season -Established popular summer-long day camps for 200+ children. Created all programming, recruited volunteers and staff. -Established comprehensive risk management procedures, including emergency planning. Trained all volunteers on risk management practices. -Liaison between parents and teachers. Answered questions and concerns and offered encouragement and insight on parenting issues. -Worked to engage parents through strategic communications, such as on-going postcard campaigns sent to communicate the move-ups of children from one classroom to another, 50+ every month. Built excitement for parents around milestones. Show less

North Mankato, Minnesota, United States

Mankato, Minnesota, United States