Constance Franklin Email & Phone Number

Florida, United States

Customer Care Representative 2 is the initial contact for dealership/customer personnel. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.Perform all Customer Care Representative responsibilities with consistent reliability.Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:o Accurately respond to customer inquiries.o Document customer contacts.o Initiate outbound contacts as appropriate.o Provide on-line support for applications.o Utilize available resources to respond to internal and external customer inquiries.Help identify process improvements and best practices for the team.As applicable, answer email inquiries, etc. within required time frames in a professional manner with accurate and timely information.Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager.Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.Adhere to, and support all Percepta and client ISO, Quality Systems, Q1 initiatives and company policies and procedures.Attend and participate in team meetings.Complete training courses as directed by Operations and/or Training.Complete additional tasks and projects as needed.

Lecanto, Florida, United States

Orlando, Florida

High level customer service answering the e-mail inbox requests, with the responsibility of completing the daily inventory processes, compiling key inventory data as daily room night booking activity, allocations, maintaining the inventory under the rules and schedules beside coordinating maintenance and refurbishing of the units.• Answered emails and fulfilled request from High Level customers• Completed the daily inventory processes, keeping track of available rooms• Kept an inventory of rooms coordinating routine maintenance repairs and refurbishing• Collected and created Excel reports on a daily, weekly, and monthly basis

Orlando, Florida Area

Charlottesville, Virginia Area

Temporary jobs in the administrative field. I've coordinated all administrative tasks assisting 3 managers and the director of the Department of Catering and Events at Keswick Hall Resort. Elaborated daily and weekly reports, charts of production; managed the office and all other assigned tasks; Admnistrative services for CFA Institute; Reception/Commercial Support at Ryan's Homes within others.

Richmond, Va

Developed security system designs, brought new business to ADT and retained the existent customers.

Rio De Janeiro Area, Brazil

Over five years as a commercial back-up in a telecommunication business; answering inquiries; corporate customer servicing; following data & voice nets implementation; delivering on or before deadlines. Consultant (B2B) to territory manager selling services to educational, corporate and government clients. Retained and prospected new accounts;Developed deep knowledge of all business accounts creating trusty commercial friendship with the decision makers, reached all dept. goals focusing and following the company strategies and business plans.

Mba, Business Administration, 3.6

2 Ys., Telecommunication'S Business Administration, 3.5

1 Year, Marketing

Landmark Forum

Activities and Societies: It is a personal training and development company which offers educational programs in more than 20 countries.

Writing

* Effective Business Writing (Dec, 2008) * Writing for ESL (Oct, 2008) * Grant writing from A to Z (Jul, 2009)