Constance Goree Email & Phone Number

Duluth, Georgia, United States

• Improved Metro II accuracy rate from 80% to 98% for over 70k credit tradelines by designing, implementing, and monitoring quality assurance processes for credit reporting.• Investigated established procedures, identified gaps, and proposed actionable solutions.• Achieved 100% response rate for 2000+ consumer indirect disputes via e-Oscar and direct disputes ensuring deadlines are met in accordance with FCRA. • Direct Credit Reporting Team composed of 4 agents locally. • Complies with regulatory compliance and assigned training requirements. • Serves as liaison for all CRAs and related agencies, including eOSCAR.• Ensures compliance with state and federal laws as well as any other applicable regulations.• Initiates, researches, coordinates and implements department or division projects intended to benefit customers, internal team members or department operations.

Duluth, Georgia, United States

• Conduct reasonable & thorough investigations into direct disputes escalated by consumers & provide accurate responses &/or process corrections within timely manner. • Ensure compliance with all company policies, credit reporting laws and regulations.• Identify and resolve all credit reporting regulatory concerns. Escalates complex issues to management as necessary.• Regularly audit and verify numerical data against current records, data entries, and reports for 70k active accounts.• Ensures credit bureau reporting is compliant with Metro 2 file format and submit data to credit reporting agencies monthly.• Retains and catalogs all credit dispute documentation.• Created training documents based on each of the 35 dispute codes.

Atlanta, Georgia, United States

• Ability to read and understand all sections of consumer credit reports.• Research direct and indirect credit bureau reporting disputes from consumers and respond by deadline set forth by credit reporting agencies.• Escalate all suspected fraud &/or identity theft related disputes to internal Fraud Investigations Team.• Review all requests and submit manual corrections to credit bureaus in cases of reporting discrepancies & confirmed fraud / identity theft, • to ensure complete and accurate reporting of loan data.• Process inquiry removal requests in cases of confirmed fraud or merchant error.• Ensure Data Furnishing processes are appropriately documented, make recommendations for process and procedural improvements.• Work jointly with internal Fraud Investigations Team to decipher & complete all escalated disputes.

• Help increase store profitability through customer relationship development, community involvement and marketing campaigns.• Accurately determine loan values based upon comprehensive vehicle appraisal.• Successfully manage customer accounts and ensure that payments are made in timely manner.• Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws.• Sales-oriented mentality and passion for great customer service.• Effectively collect on past due accounts.

Huntsville, Alabama

• Effectively answer billing and repair related questions or concerns. • Generate revenue by providing services to new and existing customers. • Meet all monthly performance metrics. • Successfully submit work orders for trouble issues and installations. • Process payments to accounts by customer request. • Provide customers with detailed information of current or new service options. • Provide technical assistance for customers with products and services. • Schedule appointments for in home service visit.