Front Desk/ Night Audit
CurrentMangages nightly operations for a 130 room hotel property. Settles cash and credit card transactions from the previous business date. Ensures 3rd party reservations have been properly processed. Generates Reports showing room occupancy totals, daily transactions, revenue totals, and other figures for the management team. Performs computer back-ups. Organizes Night Audit packet containing important Information for archive. Cheerfully greets guests, handles administrative and clerical duties, assigns rooms to existing reservations, Completes new reservations via phone and at the Front Desk quickly and efficiently, resolves guest concerns in a polite and resourceful manner Cashiering and bank balancing at the end of shift. Acts as building security as needed, monitors the security cameras, patrols building for suspicious activity, light housekeeping Acts as Management to resolve urgent matters during 2nd and 3rd shift. Trained in Hilton OnQ PMS, Hilton Property Engagement Platform (PEP).Works well in a fast paced, high intensity work environment.
