Constance Holland Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

I am a meticulous and motivated Account Specialist with hands-on experience in client account creation and management and maintenance.

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Brecksville, Ohio

regional credit specialist

Middleburg Heights, Oh

Medical Revenue

Cleveland/Akron, Ohio Area

● Handled accounts receivables for independent and major chain retailers. ● Reduced outstanding balances and resolved shipping and order issues. ● Worked as a liaison between sales and customers often as first contact for vendors to resolve issues and retain customer confidence.● Worked with an independent gift shop in Monticeto, CA that dealt with floods and fires in 2017 forcing the store to close. Successfully negotiated a payment schedule allowing the customer to receive product to help business reopen and kept debt manageable. ● Presented specific key concepts to new accounts. Provided information regarding payment terms, with an easy to follow explanation of statements and invoicing. ● Analyzed outstanding balances, and reviewed orders for accounts with delinquencies, determining if orders should be released. ● Collaborated effectively with internal business partners including sales and marketing. ● Coordinated with cross functional departments in accomplishing large projects for premier customers/accounts. ● Served as an integral part of the team by understanding the client’s business model and assisting them in relevant account opening and documentation. ● Worked with sales support and plants to review order filling accuracy. ● Served on integration team, for Gibson, Papyrus for customer experience and integration procedures. ● Visited accounts to determine needs of retailers such as Dollar Tree, Whole Foods, Winn-Dixie, and Wal-Mart. ● Uncovered the need for weekly priority report at Whole Foods. Provided information on unreconciled invoices and credits that were 30 days or older, which allowed for faster resolution of outstanding items. ● Selected to serve on SAP implementation team for quality assurance on customer facing communications. This ensured that all fields were populated with the appropriate information such as name, address, specific invoice information.

Cleveland/Akron, Ohio Area

● Established credit limits for new accounts; analyze financial statements and reviewed account balances.