Answered an average of 50 calls or more calls per day addressing customers inquiries. Politely assisted customers via telephone, email, and chat. Kept records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Completed contract forms, prepare change of address records, or methods of payments. Check to make sure that appropriate changes were made to resolve customers concerns or issues. I listen to the customers with patients and empathy. Referred unresolved customer grievances to designated departments for further investigation. I'm proficient in MS Office and Siebel CRM Software.

Answered an average of 75 or more calls per day addressing customers inquiries. Described product details and care of merchandise. Proficient in MS Office and Siebel CRM Systems. Answered product questions with up-to-date knowledge of sales and store promotions. Kept detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that the appropriate changes were made to resolve customers inquiries , or issues. Completed contact forms, prepare change of address and billing payments records using the computer. Referred unresolved customers grievances or issues to designated departments for further investigation. Ordered tests that could determine the cause of the product malfunction. I excel at building rapport with customers to ensure they are a long standing customer and are always satisfied.

I scheduled over 300 security officers and their site placements. Handled inputting payroll and ensured that there were no discrepancies. Meet with Clients to go over their security needs and wants, did site inspections for possible new Clients. Handled all Client and security officer complaints in the most urgent fashion. Created and implemented security standards, policies, and procedures. Provided an elevated Client experiences to generate a loyal clientele. Excel at building rapport with Clients and officers. Politely assisted Clients and officers in person and via telephone and email.

I handled the hiring and terminating of all security employees. Input payroll to ensure there were no discrepancies in their pay. Created and implemented security standards, policies, and procedures. Provided an elevated Client experience to generate a loyal clientele. Excelled at building rapport with Clients and officers alike.