Constance Mitchell Email & Phone Number

• Demonstrated strong leadership and managerial competencies, including exhibiting integrity, fostering accountability, enhancing communication skills, promoting a commitment to teamwork, and achieving excellence in responsibilities• Developed practical monitoring tools that ensured procurement and contract administration compliance, enhancing the efficiency and accuracy of the process• Conducted comprehensive reviews for all procurements before awarding contracts, meticulously assessing compliance requirements to mitigate potential risks• Provided high-level technical and administrative guidance on work requirements and methods, facilitating effective execution and adherence to best practices• Collaborated with cross-functional teams to streamline procurement processes, optimizing resource allocation and enhancing overall operational efficiency• Implemented data-driven strategies to improve procurement performance, resulting in cost savings and increased productivity• Demonstrated a commitment to continuous improvement, proactively identifying areas for enhancement and implementing innovative solutions to drive operational excellence

• Served as the primary technical interface for end users, offering expert hardware, software technical, and operational support, ensuring seamless communication and issue resolution• Mentored and provided technical assistance, offering valuable account management advice to less experienced personnel and fostering professional growth and development• Maintained accountability for IBM and non-IBM systems, overseeing and optimizing service delivery, technical support, and operational services to consistently exceed customer expectations and satisfaction within the customer account• Implemented proactive measures to identify and address technical challenges, preventing potential issues and enhancing the overall customer experience through efficient troubleshooting and problem resolution• Collaborated cross-functionally to streamline and optimize technical support processes, promoting a cohesive, responsive, and customer-centric approach to account management and technical services

Raleigh, Nc

• Investigated and resolved escalated inquiries requiring special handling, delivering practical solutions for complex cases promptly.• Reviewed in-process closed or canceled exceptions, applications, claims, files, and online transactions to determine compliance with insurer guidelines, investor requirements, or government regulations and executed remediation activities through MSP scripting to rectify any discrepancies.• Vigilantly pursued post-purchase title conditions, Quality Control (QC) issues, and Credit Risk matters, proactively addressing issues and facilitating resolutions to ensure compliance and risk mitigation.• Collaborated with cross-functional teams to identify root causes of exceptions, develop remediation strategies, and implement process improvements to prevent future discrepancies.

Fuquay Varina, Nc

• Delivered exceptional client service by conducting accurate transactions, greeting clients warmly, addressing them by name during interactions, and expressing gratitude for their business.• Supported daily operations related to Automatic Clearing House (ACH) payments and loan applications, ensuring the smooth processing of our client's financial needs.• Strictly adhered to all regulatory requirements, bank policies, procedures, and delegated authorities, maintaining a high standard of compliance and professionalism.• Proactively identified and resolved client inquiries and issues, demonstrating a commitment to resolving problems and providing practical solutions.• Collaborated with the team to meet branch sales and service goals, contributing to the overall success of the branch and ensuring a positive client experience.

Durham / Raleigh, Nc

• Administered general operational HR administrative support, overseeing the efficient processing of onboarding and de-boarding procedures for new hires, policies, and HR-related data• Effectively managed and delegated inquiries from potential leads through CRM to maximize the chances of successful conversions and sales• Prepared, edited, and promptly submitted purchase orders to vendors, ensuring compliance with company targets and goals• Ensured the seamless execution of HR processes, policies, and procedures within the organization• Demonstrated a high level of proficiency in the administration of HR-related tasks, contributing to the overall success of the department

Raleigh, Nc

• Managed all office decisions, oversaw accounts payable processes, and generated production reports, ensuring efficient and accurate financial operations• Assisted in credentialing requests for new hires, streamlining the onboarding process and contributing to a well-organized and compliant workforce• Demonstrated strong organizational skills and attention to detail in maintaining office functions, fostering a productive and professional work environment

 Managed the influx of production issues using Maximo/Impact 3 systems and collaborated with the Impact Integration team to triage and conduct root cause analysis, ensuring timely resolution and minimal operational disruption Functioned as the primary point of contact within the Loss Mitigation Production team, delivering expert support to clients and end-users, offering swift resolutions, and maintaining high client satisfaction levels  Conducted detailed intake assessments to determine appropriate actions, systematically investigated and identified issues, and conducted comprehensive research on information, terms, conditions, and contracts, enabling efficient issue resolution and informed decision-making

• Managed a comprehensive portfolio of complex title issues, ensuring the accuracy and integrity of all property titles involved in financial transactions.• Conducted thorough title searches, utilizing advanced research techniques and tools to identify potential discrepancies and resolve intricate legal matters efficiently.• Collaborated closely with legal teams and external agencies to streamline the title clearance process, facilitating smooth and timely closings for high-value commercial and residential real estate transactions.• Implemented a meticulous quality control system to verify the authenticity of title documents, minimizing the risk of errors and legal complications, and enhancing overall compliance with industry regulations.