Constance Mitchell Email & Phone Number

• Demonstrated strong leadership and managerial competencies, including exhibiting integrity, fostering accountability, enhancing communication skills, promoting a commitment to teamwork, and achieving excellence in.
• Developed practical monitoring tools that ensured procurement and contract administration compliance, enhancing the efficiency and accuracy of the process
• Conducted comprehensive reviews for all procurements before awarding contracts, meticulously assessing compliance requirements to mitigate potential risks
• Provided high-level technical and administrative guidance on work requirements and methods, facilitating effective execution and adherence to best practices
• Collaborated with cross-functional teams to streamline procurement processes, optimizing resource allocation and enhancing overall operational efficiency
• Implemented data-driven strategies to improve procurement performance, resulting in cost savings and increased productivity

• Served as the primary technical interface for end users, offering expert hardware, software technical, and operational support, ensuring seamless communication and issue resolution
• Mentored and provided technical assistance, offering valuable account management advice to less experienced personnel and fostering professional growth and development
• Maintained accountability for IBM and non-IBM systems, overseeing and optimizing service delivery, technical support, and operational services to consistently exceed customer expectations and satisfaction within the.
• Implemented proactive measures to identify and address technical challenges, preventing potential issues and enhancing the overall customer experience through efficient troubleshooting and problem resolution
• Collaborated cross-functionally to streamline and optimize technical support processes, promoting a cohesive, responsive, and customer-centric approach to account management and technical services

Raleigh, NC

• Investigated and resolved escalated inquiries requiring special handling, delivering practical solutions for complex cases promptly.
• Reviewed in-process closed or canceled exceptions, applications, claims, files, and online transactions to determine compliance with insurer guidelines, investor requirements, or government regulations and executed.
• Vigilantly pursued post-purchase title conditions, Quality Control (QC) issues, and Credit Risk matters, proactively addressing issues and facilitating resolutions to ensure compliance and risk mitigation.
• Collaborated with cross-functional teams to identify root causes of exceptions, develop remediation strategies, and implement process improvements to prevent future discrepancies.

Fuquay Varina, NC

• Delivered exceptional client service by conducting accurate transactions, greeting clients warmly, addressing them by name during interactions, and expressing gratitude for their business.
• Supported daily operations related to Automatic Clearing House (ACH) payments and loan applications, ensuring the smooth processing of our client's financial needs.
• Strictly adhered to all regulatory requirements, bank policies, procedures, and delegated authorities, maintaining a high standard of compliance and professionalism.
• Proactively identified and resolved client inquiries and issues, demonstrating a commitment to resolving problems and providing practical solutions.
• Collaborated with the team to meet branch sales and service goals, contributing to the overall success of the branch and ensuring a positive client experience.

Durham / Raleigh, NC

• Administered general operational HR administrative support, overseeing the efficient processing of onboarding and de-boarding procedures for new hires, policies, and HR-related data
• Effectively managed and delegated inquiries from potential leads through CRM to maximize the chances of successful conversions and sales
• Prepared, edited, and promptly submitted purchase orders to vendors, ensuring compliance with company targets and goals
• Ensured the seamless execution of HR processes, policies, and procedures within the organization
• Demonstrated a high level of proficiency in the administration of HR-related tasks, contributing to the overall success of the department

Raleigh, NC

• Managed all office decisions, oversaw accounts payable processes, and generated production reports, ensuring efficient and accurate financial operations
• Assisted in credentialing requests for new hires, streamlining the onboarding process and contributing to a well-organized and compliant workforce
• Demonstrated strong organizational skills and attention to detail in maintaining office functions, fostering a productive and professional work environment

 Managed the influx of production issues using Maximo/Impact 3 systems and collaborated with the Impact Integration team to triage and conduct root cause analysis, ensuring timely resolution and minimal operational disruption Functioned as the primary point of contact within the Loss Mitigation Production team, delivering expert support to clients and.

• Managed a comprehensive portfolio of complex title issues, ensuring the accuracy and integrity of all property titles involved in financial transactions.
• Conducted thorough title searches, utilizing advanced research techniques and tools to identify potential discrepancies and resolve intricate legal matters efficiently.
• Collaborated closely with legal teams and external agencies to streamline the title clearance process, facilitating smooth and timely closings for high-value commercial and residential real estate transactions.
• Implemented a meticulous quality control system to verify the authenticity of title documents, minimizing the risk of errors and legal complications, and enhancing overall compliance with industry regulations.