• Preparing training materials that can be utilised in varied and diverse environments • Desk research into potential clients who can benefit from new Learning & Development programmes• Contacting potential clients, from schools, universities, large organisations• Fielding introductory calls and follow up calls • Preparing and organising face-to-face introductory meetings, before handing over to the Head Office in NL.

• Manage projects and follow-up with team members when required• Handle payroll, HR, and recruitment duties, including on-boarding new staff members and training new employees where necessary• Maintain a strong working relationship with other relevant departments, including IT, sales, and PR• Maintain the store’s database and ordering systems through spread sheets and stock analysis• Analysed sales figures, customer trends and forecasted future sales – well practiced in SARBANES • Proposed innovative ideas to senior management in order to help increase market share• Conduct personnel performance appraisals to assess training needs and build career paths• Ensured high levels of customers satisfaction through excellent service• Helped the store to meet sales goals by training, motivating, mentoring and providing feedback to sales staff• Understood and assisted to develop key business strategies, to help increase customer retention and optimise profitability KEY ACHIEVEMENTS • Managed a team of 4 staff members, consisting of senior and junior sales and customer service professionals successfully and enthusiastically• Managed a store which served over 22 stores in the Rye region as a contact store; liaising between managers, head office, stake holders and senior management• Completed various in-house training covering stock management, product knowledge, team building and leadership skills arranged travel for colleagues and booking courses.

Connecting across cultural and language barriers, I led intercultural events, seminars and workshops coordinating learning and development activities that inspired language development and cultural relevance. Senior Coordinator Delivered >6 intercampus exchange programmes per week building language competency and abilities within the 13,000 membership case.  Coordinated and administered events and travel requirements. Managed programme administration including the implementation of marketing and promotional campaigns to support business development

Teacher of English  Utilised training needs and assessment practices to identify candidate competency and ability in English and tailor learning plans.  Planned lessons and develop blended resources and learning materials to deliver classes and teaching to all ages, abilities and levels.

Delivering exemplary branded customer experience, I provided travel advice and recommendations that achieved the needs, wants and desires of customers.  Established a personalised customer experience in choosing, booking and managing travel packages.  Coordinated and problem-solved issues with flights, hotels, transfers and refunds achieving customer satisfaction from outcomes.

Developing and delivering unique customer experiences, I fostered an exclusive customer environment that catered to the fashion and retail needs of customers.  Utilised enriched customer experiences to build loyalty in the customer base.  Advised customers on product recommendations and fashion options.  Led the visual merchandising of products to enhance sales and revenue.