Offer technical expertise and guidance to students during lectures, labs, and hands-on exercises related to cloud computing technologies, platforms, and services.

Teaching technical topics and delivering content in cloud, networking, security and virtualization technologies to diverse students and providing resources and support.

AWS certification, Python, Linux

maintaining, managing and setting up user accounts troubleshooting and resolving user issues in person, over the phone and via email. supporting audiovisual, and multimedia equipment. IInstalling, imaging, troubleshooting, configuring laptop and computer systems which require testing and resolving software and hardware configuration for compatibility issues prior to deploymentsupporting the various software systems employed throughout the city.

• Resolved, and monitored potential security threats • Resolved 100’s of help desk calls in person, via telephone, chat and email• Responsible for the asset Management of 100’s of computer hardware and software• Installed, setup and managed a new Help Desk system• Resolved 1000’s of tickets