Constance Weber Email & Phone Number

Washington D.C. Metro Area

• Develop sales education curriculum focused on outcome improvement in the areas of sales skills, opportunity management, and the delivery of value proposition of the company, technology, and service offerings.• Design sales education solutions including training courses, coaching programs, and/or tools curriculum to be delivered in a variety of settings including, face-to-face, online self-instruction, online facilitated, flipped, and hybrid environments. • Determine training needs through personal engagement with sales representatives, observation of sales encounters, and consultation with sales leadership. • Provide input and guidance into the development of relevant sales tools designed to optimize value messaging and accelerate sales execution.• Develop measurement criteria for ongoing evaluation of sales education curriculum in accordance with overall sales competency and alignment with product value and messaging.• Utilize a variety of delivery methodologies to engage sales people with different learning experiences

Washington D.C. Metro Area

The Customer Success Advocate was a newly formed role at Blackboard in 2012 dedicated to growing adoption of all products/solutions and supporting continued satisfaction with all Blackboard products and services.In this role, I delivered dozens of faculty engagement workshops on topics ranging from Exemplary Course Design to the Power of Rubrics to Using Discussion Questions to Teach Critical Thinking with the goal to drive faculty adoption and customer retention. I've also worked with client to help them plan their own training strategies, so they can further grow adoption and increase their online programs.Responsibilities included meeting quarterly renewal targets and identifying sales leads based on client needs. Received North America Higher Education Customer Success Advocate of the Year award for 2015 for exceeding renewal targets and sales goals as well as positive client feedback.

Washington D.C. Metro Area

Managed a team of consultants providing high quality training and consulting to our clients world-wide. Designed online and onsite training programs, supported sales and marketing, and tracked client feedback.

Taught a wide range of composition, literature, and business writing classes in traditional face-to-face mode, partially online, and fully online. In addition, coordinated the Distance Learning program, which consisted of online courses, hybrid courses, telecourses, and synchronous delivery courses.

Master Of Arts (M.A.), English

Emphasis on English as a Second Language and Intercultural Studies.

Bachelor Of Arts (B.A.), English

Activities and Societies: Lutheran Campus MInistry Psychology, Minor