Constance Wright Email & Phone Number

• Manage data base with over 170,000 data center critical assets in ServiceNow• SME on development of standards, processes and best practices for asset management • Responsible for on boarding/off boarding of data centers and acquisitions • Developed in house training material and conducted CMMS training sessions • Responsible for escalating ServiceNow issues and partnering with BPO for a solution• Collaborate with upstream asset management stakeholders to define requirements asset management model in ServiceNow platform

• Lead the planning and implementation of projects• Facilitate the definition of project scope, goals and deliverables• Develop and schedule project timelines• Track project deliverables using appropriate tools• Provide direction and support to project team• Monitor and report on progress of the project to all stakeholders• Present reports defining project progress, problems and solutions• Implement and manage project changes and interventions to achieve project outputs

• Project Manager for deployment of global Computerized Maintenance Management Systems (CMMS)• Provide support on customer internal and external CMMS related issues• Developed user training materials to support vendors and internal clients • Developed end to end processes and test scripts for Beta testing for CMMS• Managed weekly meetings with stakeholders to capture requirements and track progress • Publish application release notes, newsletter and change management reports• Develop and conducted Web-x training for BMS vendors and operation site teams on CMMS • Hold weekly meetings with stakeholders

• Troubleshoot CFM support issues and develop processes with respect to best practices for Critical System Administrators • Quality check and upload data center critical assets in the CMMS and conduct quarterly audits• Chair bi-weekly BMS vendor meetings and review work order open issue report• Produce annual portfolio-wide incident report that includes uptime reliability analysis• Manage BMS alarm list, escalate outages and communicate updates on outages through Everbridge • Maintain user access for the BMS, CMMS, Pinpoint, and Footprints • Develop and conduct training sessions for site operations in relation to CFM Support• Lead for departmental team building events

Communications

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