Constance Wright Email & Phone Number

• Manage data base with over 170,000 data center critical assets in ServiceNow
• SME on development of standards, processes and best practices for asset management
• Responsible for on boarding/off boarding of data centers and acquisitions
• Developed in house training material and conducted CMMS training sessions
• Responsible for escalating ServiceNow issues and partnering with BPO for a solution
• Collaborate with upstream asset management stakeholders to define requirements asset management model in ServiceNow platform

• Lead the planning and implementation of projects
• Facilitate the definition of project scope, goals and deliverables
• Develop and schedule project timelines
• Track project deliverables using appropriate tools
• Provide direction and support to project team
• Monitor and report on progress of the project to all stakeholders

• Project Manager for deployment of global Computerized Maintenance Management Systems (CMMS)
• Provide support on customer internal and external CMMS related issues
• Developed user training materials to support vendors and internal clients
• Developed end to end processes and test scripts for Beta testing for CMMS
• Managed weekly meetings with stakeholders to capture requirements and track progress
• Publish application release notes, newsletter and change management reports

• Troubleshoot CFM support issues and develop processes with respect to best practices for Critical System Administrators
• Quality check and upload data center critical assets in the CMMS and conduct quarterly audits
• Chair bi-weekly BMS vendor meetings and review work order open issue report
• Produce annual portfolio-wide incident report that includes uptime reliability analysis
• Manage BMS alarm list, escalate outages and communicate updates on outages through Everbridge
• Maintain user access for the BMS, CMMS, Pinpoint, and Footprints

Communications

Certified Professional Relationship Life Coach, Speciality Is Blended And Foster Families