Constance Blake Email & Phone Number

As an experienced Banking Professional, I have an extensive knowledge of Retail Banking and a deep understanding of Deposit and Credit accounts for both businesses and consumers. As a leader, I manage by example and promote teamwork within the branch to deliver exceptional customer service as well as achieve key sales goals. My ability to communicate effectively and influence others within a diverse environment is a key asset in building successful banking relationships. Retail Banking Qualifications:• Directed individuals and teams to execute all tasks with the highest quality and to uphold ethical standards in banking• Promoted best practices by personally demonstrating them daily and mentoring staff on the importance of trust in banking relationships• Ensured seamless implementation of all bank initiatives and supported the Branch Manager in generating new business• Oversaw daily cash management activities and sales transactions. Diligently applied good judgment and attention to detail while organizing multiple tasks and quickly resolving issues• Know Your Customer! Applied KYC principles over the phone and in-person to offer the right product, at the right time, to the right customer• Managed key relationships with Private Clients and high-value customers through courtesy calls and targeted product offerings• Conducted frequent audits to assess risks in processes or procedures. Identified, investigated and prevented losses such as money laundering and check fraud• Recommended improvements to address process gaps. Executed revised plans and provided oversight to achieve 100% regulatory and policy compliance• Analyzed bank information and utilized KYC to identify potential new business. Contacted prospects over the phone or in the branch to qualify leads• Completed new account openings and followed-up on referrals to licensed investment and insurance personnel