Coco Columbus Email & Phone Number

Columbus, Ohio Area

Artist

Westerville, Ohio

• Identify and resolve escalated customer or store/clinic concerns
• Resolving customer inquiries
• Update and document account information and records
• Follow established guidelines for compliance, quality and productivity
• Identify reasons for referrals and authorize/decline purchases
• Trained in process of approving or declining client specific applications

Westerville, Ohio

• Serviced special requests of Ultra High Net and High Net Worth clients
• Investigated and resolved issues from other internal and external Customers. This would include Bankers/Employees from areas such as:
• Private Banks
• International Private Banks
• Clients
• IFS (International Financial Service)

Westerville, Ohio

• Provided account experience to Chase bankers by offering solutions to all branches who were assisting customers
• Ensured the highest level of customer satisfaction is given through practicing way to wow attributes
• Built trusting relationships with Chase branch employees by taking ownership of a situation beyond the phone conversation

Westerville, Ohio

• Engaged with business branch employees by answering their inquiries, resolving complex customer concerns, and offering solutions to business or corporate branch employees
• Statement summaries, redeeming rewards, general account maintenance, application questions, and efficiently providing accurate and complete solutions.
• Serviced Military base calls with regards to any private label credit cards, or accounts.
• Assist business bankers with forms or documents needed to process… Show more
• Assist business bankers with forms or documents needed to process applications or reconsideration of any business application Show less

Westerville, OH

• Serviced inbound calls in regards to credit card inquiries, statement summaries, redeeming rewards, general account maintenance, application questions, and efficiently providing accurate and complete solutions.
• Proactively upselling
• Inform customers of our quarterly bonus options, assist and educate the customer on how to maximize their earnings.
• Coached teammates on how to exceed departmental goals through competition and positive reinforcement.
• Advised personal… Show more
• Advised personal bankers on card products and services Show less

Westerville, Ohio

• Consistently met and exceeded monthly sales goal
• Awarded employee of the month 10 consecutive months for my sales achievements in branch, and within district
• Nominated for Excel Award in most revenue growth
• Built and maintained solid relationships with customers through proper product placement
• Processed transactions and maintenance functions on accounts
• Responsible for internal banking gift cards and cashiers checks

Registered Nursing/Registered Nurse

Medical Administrative/Executive Assistant And Medical Secretary

Hands on educational training Excel program.