Maintained and updated on-line policyholder information such as issue and cancel policies, process broker of record changes, added additional entities and proprietorship coverages.• Followed-up for premium on cancelled policies and identified claims to be recovered on replaced policies.• Answered incoming calls, responded to voice/email messages and contacted claimants to resolve issues. Processed policy change requests and new premium rates for endorsements. • Examined initial claims (DB-450) for payments or rejections and determined payment type. • Verified eligibility, accepted liability if applicable and issued payments and refunds. • Explained disability terms to policy holders and updated claims accordingly. • Reviewed all correspondence from the Workers’ Comp Board, called employers, doctors and/or policy holders for additional information to pay or deny claims.

Provided outstanding customer service during sales transactions by exceeding customer’s expectations. Maintained floor standards including replenishment and presentation as well as the general appearance and cleanliness of department.

Responsible for the research, evaluation and resolution of customer claims due to lost or damaged shipments, incorrect pricing or shipments and returns. Issued credits and provided supporting documentation for denied claims.• Searched for pre-existing evaluation documents or purchase orders using SAP and ERP systems. • Coordinated with logistic carriers to arrange for returns, setup call tags and provide RMA’s within authority for refused or damaged materials and verified bills of lading (BOL) are completed.

Conducted investigation of auto claims to confirm coverage and determine liability loss damages. Worked closely with insureds, claimants, witnesses, medical professionals and other relevant parties to process claims to resolution.• Initiated claims settlement procedures to process claims within authority limits and closed files assigned to management. • Contacted insureds and claimants to set up new claim losses needed to process and conclude property damages. • Managed work in assigned queues to reduce inventory of outstanding claims. Updated and documented claim files and set follow-up diaries. Set up vehicle inspections. Identified subrogation potential and handled recovery of subrogation to resolution. • Verified policy coverages and notified the insured of any issues. Determined appropriate claim reserves.• Demonstrated effective time management and organizational skills; assisted policyholders with inquiries and processed claims in timely manner with minimal supervision.

Supported 6 claims specialists in processing personal injury claims to resolution.