Constance Murray Email & Phone Number

Dallas/Fort Worth Area

Maintain the director’s calendar, arrange travel and accommodations.• Manage office, coordinate and schedule all department meetings and off-site events.• Assist management with the maintenance of policies, procedures and document revisions. • Process purchase requests, accounts payable, check requests, and expense reports. • Research, data collection and data entry into databases e.g. time and labor, weekly and monthly reports, employee productivity stats, etc. • Create drafts and final written correspondence. • Assist in the onboarding of new hire employees.• Monitor grant expenditures.• Desktop publishing of signage, blasts, fliers, posters, presentations, documents and monthly newsletter.• EPIC work queue• TRACE Q&A• Work with external vendors in the purchase of products and services. • Event planning, project management, schedule speakers and entertainment, fliers and design displays for Arts in Health Committee and the Diversity Action Team.

Madison, Ms

New hire training for 600 agent technical support call center specializing in digital voice and high-speed internet repair for residential customers.• Trained and supervised the daily activities of 22+ new hires through the six-week technical repair program transitioning an average of 98% of new hires to the call center.• Evaluated new hire performance, tracked attendance, addressed conduct, identified performance needs and provided constructive feedback to trainee, manager and supervisors to insure consistent, optimum performance of customer service representatives. • Developed facilitation materials, assessments, hands-on activities, evaluation forms, job aids and participant/facilitator guides.• Utilized Learning Management System (LMS) to track agents • Designed and edited quarterly call center newsletter.

Birmingham, Alabama

• Assessed students to identify skill level and determine placement in ESL program.• Created curriculum, lessons and activities for four levels of language learners using a variety of teaching methods to address students’ individual abilities, needs and learning styles.• Instructed classes of 9-35 adults 20% completing the program at the end of the school term having achieved language proficiency.• One-on-one tutoring of adult and K-12 language learners. • Instructed students in core and elective subjects incorporating ESL methodology resulting in 30% of students completing the program by end of the school year with excellent language proficiency.• Coached students on basic study skills and the step-by-step process of analyzing questions and subject matter in order to ascertain the information desired, helping students to achieve a level of independence and confidence in their ability to navigate any area of study.• Liaised with principle and school social worker to resolve critical student issues outside the classroom as they emerged insuring student health, safety and success.• Trained volunteers to meet the basic needs of any language learner using a variety of methodology, activities, and materials from the Life Prints series.

Birmingham, Alabama

Certified as an ESL trainer for ProLiteracy America. Facilitated quarterly workshops of 20 to 24 tutor volunteers training them to work one-on-one with language learners using the Life Print series.

Birmingham, Al

Recruited to organize, launch and manage a start-up publications department for this non-profit organization. Primary decision maker on all purchases for the department. Responsible for the creative direction, development and design of corporate logo, promotional materials, product, direct mail marketing and displays.

Fort Worth, Tx

Assigned a variety of print design projects communicating the vision and message of the organization. Projects included a 36 page magazine, books, tape series, and marketing pieces. Mentored and advised graphic design staff.

Dallas, Tx

Responsible for the design and layout of turnkey projects that included soft drink packaging, logos, seasonal promotional products, sales and marketing materials, ads and brochures. Assisted creative director on photo shoots with nationally known photographers, approved color separations, and oversaw press checks.

Master Of Arts, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Science, Clothing And Costume Design