Constance Bowen Email and Phone Number

Dedicated Patient Access Advocate with expertise in the Patient Access Program (PAP), specializing in verifying and submitting applications for free life-saving medications. Averaged 14 patient cases daily during 40 hours of remote work.Key Achievements: Verified and submitted applications for life-saving medications, improving patient access to essential healthcare. Excelled in a remote work environment, ensuring efficiency, accuracy, and timely processing. Advocated for patients, resolving inquiries and contributing to enhanced quality of life. Established streamlined processes, balancing speed and accuracy in application management.

Responsible for verifying and obtaining insurance coverage information for patients before providing healthcare services. Worked closely with patients, healthcare providers, insurance carriers, and other stakeholders to ensure that patient insurance coverage was accurately verified and documented.Triages stalled cases to specialty pharmacies. Follows up on prior authorizations, and appeals and accurately documents the EMR's to reflect findings. Translates electronic faxes into the EMR and starts the patient's journey with new medications.

• Collaborated with clients to determine project specifications and requirements• Document examples such as resumes, manuscripts, and end-user documentation. While creating and maintaining positive customer feedback. • Managed projects from start to finish, ensuring timely delivery and client satisfaction• Maintain an efficient at home work-flow and grow independent work skills such time management and conflict resolution.

• Answer incoming calls assisting with verifying coverage, filing claims, and scheduling repairs to fix things under home warranty;• Collaborate with management teams to stay updated on new products, services, and policies;• Record customer information within our customer service database;• Engage with clients in a friendly and professional manner while actively listening to their concerns;• Offer support and solutions to customers in accordance with the company's customer service policies.

• Served as a primary point of contact for clients and built a long-term relationship with clients;• Maintaining an understanding of products, platforms, systems, and operational areas and processes.• Organizing and maintaining client communications, including status calls and providing ongoing support. • Respond to needs, questions, and issues as they arise. Escalating through proper channels of leadership, utilizing email, phone, online presentations, screen-sharing, and in-person meetings.

• Reviews all patient insurance information needed to complete the benefit verification process;• Triages cases with missing information to the appropriate program associate;• Verifies patient-specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options;• Identifies any restrictions and details on how to expedite patient access;• Documenting and initiating prior authorization process, claims appeal, etc.;

• Provide exceptional customer service by greeting customers, offering assistance, and answering product questions• Manage inventory and merchandising to ensure that products are displayed effectively and are readily available to customers• Process cash and credit transactions using a point-of-sale system• Meet and exceed sales targets through suggestive selling and product recommendations• Maintain a clean and organized store environment• Train new sales associates on store policies, procedures, and sales techniques• Collaborate with team members to achieve daily, weekly, and monthly sales goals