Constance Marcum Email & Phone Number

Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.Developed and maintained successful relationships with vendors, suppliers and contractors.Facilitated a positive work environment by addressing employee concerns and providing support when needed.Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Prioritized workload and ensure tasks are complete in a timely mannerAct as a liaison between patients and medical staff and provide administration support to all medical staffFacilitated surgeries for multiple surgeonsAssist leadership in developing standard operating proceduresReview and approve supply requisitions and track office expendituresEnhanced team productivity by creating schedules, managing time-off requests, and resolving conflicts.Managed daily operations to ensure a consistently professional office environment for clients and staff members.Oversaw all administrative tasks, including correspondence, appointment scheduling, and data entry.Reported to senior management on organizational performance and progress toward goals.

Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.Oversaw accounting, budgeting, and financial reporting.Consulted with healthcare professionals on business decisions.Developed policies and procedures for effective practice management.Trained interns and newly hired team members on office procedures and computer system.Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Associate'S Degree, Criminal Justice/Police Science

Bachelor Of Science, Business Administration And Management, General