- Ensure the maintenance of the IT systems for Sphera Group (KFC, PizzaHut, TacoBell, PAUL)- Incident management, troubleshooting through the ticketing system;- Manage the configuration and operation of client-based computer operating systems, based on Windows operating systems and based on the applications that can run over them - Efficiently solve software and hardware situations;- Active Directory administration, File Server permissions;- Office 365 console administration;- Bitdefender console administration;- Network and protocol services and troubleshooting;- RAID storage solutions, backup solutions, active directory, equipment installation;- Solving diverse technical scenarios for restaurants throughout the country by collaborating with 3rd party companies

1. Monitors, maintains and develops the infrastructure and IT services (email, DNS, router, switch, access point, storage, backup, upgrade) of the company;2. Identifies and remedies the failures of the network systems and equipment;3. Participates in the elaboration of the company's IT policies, elaborates IT procedures, provides consultancy in the field;4. Provides technical assistance to the users of the e-mail service within the company;5. Collaborates with the personnel within the company;6. Responsible for quality assurance of the work performed within the office and respects the working procedures;7. Executes additional tasks related to his activity, only if they are established by authorized persons, hierarchically and they fall within the legal provisions;8. Maintains the confidentiality of the data and information to which it has access by exercising its powers.9. Ensuring the functioning of the computer network and of the connection and communication equipment, the administration of the servers, the interconnection of the networks and the access to the global Internet network.10. If specialized interventions are required (telephone, fax, telephone exchange), it deals with solving problems by contacting and cooperating with the service providers;11. Get in touch with the Internet provider to ensure the smooth running of the business in the company;12. Provides specialized consultancy in the purchase of technical equipment, recommending solutions appropriate to the company's activity;13. Maintains the network, the Internet system, develops the network infrastructure;14. Controls / supervises data traffic;15. Protects network information as well as Internet traffic security;16. Creates backup strategy for all data / information on computers and / or servers;17. Regularly check the existence of the software approved by the management at each station, as well as the Internet access

Short description: This job requires a case by case analysis for various problems that the Sales department encounters while preparing deals for the customer (all in English). The kinds of problems are vast (200+) and we need analytical skills, patience, plus the support of our colleagues to resolve them. We had to manage our documentation where non-existent with higher tier colleagues. We had to support and train new colleagues that joined our team for 6 months. Responsibilities:▪ Provide high quality, responsive support to Oracle’s Cloud Sales teams globally▪ Enable the smooth and efficient processing and management of Cloud transactions as they progress through the stages of the end to end sales and customer use processes▪ Act as knowledge expert in Cloud end to end processes and systems▪ Act as a bridge between Sales and various other teams▪ Proactively screen deals and/or customer issues for roadblocks and track progress▪ Assist in the escalation of critical deals and/or issues through various back office functions and processes▪ Integrate with sales teams and sales management to gain understanding of business priorities and challenges▪ Work together with other Cloud Sales Operations teams to ensure coordination▪ Keep current on new releases and enhancements▪ Support new application roll-outs▪ Meet team key performance indicators and targets▪ Communicate activity metrics to management▪ Undertake admin responsibilities as needed▪ Undertake other reporting and projects as needed This job required a case by case analysis to identify and recommend a solution to an impediment. The kinds of problems are vast and we rely on our analytical skills, our colleagues and our available & sometimes dispersed documents to find information on how to resolve 200+ kinds of problems. We are required to know the inner workings of the Ordering flow and recommend solutions for any trouble that Sales is faced with.

- Importing products into the site; editing descriptions/pictures. (Excel & Photoshop) - Order Handling- Sales representative- Customer service- Equipment assembly destined for selling/renting- Mounting and dismounting said equipment on/from costumer's cars- Maintenance for all the company's equipment (including bicycles, THULE products, PCs)

ROTA Telecom (Hong Kong)In partnership with the Head Manager of ROTA Telecom, my mission was to: - Locate and propose potential business deals by contacting potential partners; discovering and exploring opportunities via LinkedIn, partner's site, direct phone calls, or engaging on Skype. - Attract new VoIP companies for interconnection with ROTA Telecom as to establish a working base on which my new employer can pursue business. - Plan and negotiate with future partners on business cases. - Setting up/ modifying the necessary files that needed completion such as the NDA, Company Registration Certificate, Contract & other with each different business partner.

Sell telecommunications products and services to both individuals and companies.- Sell VoIP for corporate technology and communications systems.- Build market position by locating, developing, defining, negotiating, and closing businessrelationships.- Keep abreast of current technology trends.- Identify, contact and build relationships with prospective customers through a combination oftelephone and in-person cold calls, networking and referrals to obtain appointments.- Leverage the CRM system to develop prospecting and sales strategy that ensures high activity andeffective closing ratios.- Book and install new lines/circuits/bundles/services to meet established monthly quotas.- Write and submit accurate orders.- Design customized, cost-effective solutions for the client.- Manage a territory using technology, prioritization and time management skills.- Submit pricing and pre-qualification requests reflecting the client's requirements.- Maintain open and effective lines of communication throughout the organization to maintain asense of teamwork, enthusiasm, pride, and quality workmanship.- Capture and review any competitive intelligence gathered and proactively communicates thisinformation to marketing.- Define personal and corporate revenue objectives.

- Quality testing and analysis alongside with routing management for incoming and outgoing VoIP international traffic.- Respond to escalations from Customer Service (Tier 1 & 2) or Customer NOCs and manage the matters at hand.- Triage, troubleshoot and resolve incidents according to standard operating procedures related to shared infrastructure and hosted customer applications.- Support, perform and execute change requests and document configurations changes per standard procedure related to application and firmware.- Work with engineering, sales and finance departments as well as third party vendors and clients both during routine deployment and outages. Ensuring escalations are handled in a professional and consistent manner.- Provide technical leadership and mentoring to Junior members of the NOC staff, assisting them in their technical and professional development

- Equipment assembly destined for selling/renting- Mounting and dismounting said equipment on/from costumer's cars- Order Handling- Maintenance for all the company's equipment (including bicycles, THULE products, PCs)- Sales representative - Customer service

As a Call Center Agent:-Obtaining client information by answering telephone calls; interviewing clients; verifying information for market research.